Laura Nickol Diaz Fabre

Experience

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  Data Vimenca

  Oct 2007 - Jan 2008

  Customer Service Representative

  - Responsible of providing customers with information regarding funds.- Checked writer’s identity verification.- Bank accounts and credit card transactions approval.

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  Instituto Cultural Dominico Americano

  Sept 2011 - Nov 2015

  - Responsible of preparing the students with Tools that are necessary to master in EFL and native speaker environments for the Playful Learning Program.- As an EFL teacher I used to teach lessons that developed vocabulary, grammar, and spelling text-book content while forming students to speak and think in fluent English. - Responsible for encouraging the elementary students to read and provide them with reading skills to develop the love for reading and books.- This position used to enable me to provide students with a head start in mastering reading skills.- Responsible for the intercalation of books according to the Dewey System.- Reference for library users.

  • Teacher of English Language - Playful Learning Program

    Apr 2009 - Nov 2015

  • Elementary School Librarian

    Sept 2011 - Aug 2012
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  Secundaria Babeque

  Aug 2012 - Dec 2015

  Teacher of EFL and ESL

  - Responsible of preparing the students with tools that are necessary to master in EFL and native speaker environments for the English Program of Babeque High School.- Created visuals and power point presentations as teaching aids.- As an EFL/ESL I used to teach lessons that developed vocabulary, grammar, and spelling text-book content while forming students to speak and think in fluent English.

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  Macy's

  Feb 2016 - Jun 2020

  ▪ Managed a group of 25 colleagues, both senior and new hires, while developing their skills to drive performance and productivity.▪ Engaged teams ranging from 15-25 colleagues to be motivated to achieve team and Company goals.▪ Responsible for coaching, managing and developing team’s productivity.▪ Lead assigned colleagues to answer and assist customer inquiries.▪ Promptly service Global Chat inquiries to resolve day to day issues.▪ Research customer’s inquiries to provide quick resolution.▪ Monitor colleagues service quality; this includes researching audits on quality and disputing when necessary.▪ Setting service culture and leading by displaying Macy’s behaviors.▪ Ensuring appropriate level of coaching and engagement.▪ Maintain appropriate compliance on Credit Granting guidelines.▪ Develop direct reports in accordance with the organization’s policies and applicable partner’s regulations.▪ Responsible of developing necessary projects enhance the overall customer experience.▪ Responsible for interviewing, hiring, and effectively onboarding colleagues.▪ Address complaints and resolve situations as they may arise.▪ Provide insight and decision support to department.▪ Manage team to exceed performance and behavioral expectations.▪ Manage projects responding to business needs.▪ Conduct communications with all levels of management. ▪ Committee Co- Leader of La Voz ERG. Responsible for successfully planning and directingsubcommittee members to execute concepts of La Voz ERG events.▪ Advocacy Pillar Leader of WAM (Women at Macy's) ERG. Show less - Responsible for handling severance transactions for locations closing and/or reducing workforce for all business units within Macy’s Inc. - Responsible for processing HR related transactions for executives and associates of Macy’s Inc. - Research and update employment records within Oracle People Tools and HCM. - Use several retrieval programs to extract data that helps us complete processes. - Take on special projects as they come up while keeping on top of daily responsibilities. - Research and analyze data to provide solutions to situations that arise in regards of severance payments or repayments, terminations or payments.- Conduct communications with all levels of management. - Process severance repayment for executives and colleagues that have been paid severance and are now rehired with any Macy’s business unit. Show less

  • Credit Services Manager

    Nov 2018 - Jun 2020

  • HR Administration Specialist

    Jul 2018 - Nov 2018

  • Benefits Specialist

    Jan 2017 - Jun 2018

  • Credit and Customer Service Colleague Bilingual

    Feb 2016 - Dec 2016
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  Nesco Resource

  Sept 2020 - Oct 2020

  Business Development Manager
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  PSCU

  Oct 2020 - Sept 2021

  Contact Center Supervisor
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  Macy's

  Sept 2021 - now

  • HRBP Specialist

    Sept 2022 - now

  • Manager Partner Center Operations

    Sept 2021 - Sept 2022