Asha Ahmed

Experience

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  SkipTheDishes

  Nov 2017 - Aug 2018

  Courier Success specialist and Scheduler

  Schedule courier shifts and follow up on missed shifts. Handle courier complaints by providing solutions, often within a time limit to ensure the courier is satisfied.Working on live operations and Troubleshooting the issues in real time. Assist the restaurants with suitable solutions and proper guidelines as provided.Finding solutions to technical as well as non-technical issues on courier ends.Trained on different operations tasks. ie. Customer operations and courier onboarding /success .Learn to identify courier needs or desires in order to recommend the appropriate product or service.Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Show less

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  Concentrix

  Oct 2018 - Dec 2019

  Subject matter Expert- Technical Support Adviser

  Taking ownership of customer issues reported. Researching, diagnosing, troubleshooting technical issues, implement resolutions. Engage and educate customers throughout the troubleshooting process. Achieve consistent 90% and higher in monthly customer satisfaction ratings and issue solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams

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  LanguageLine Solutions

  Jun 2020 - now

  Interpreter

  Provide telephone interpretation for client and LEP or limited English proficientAssist with insurance coverage, medical appointments, inquires, law enforcement and banking.