Vasanth Kaliannan

Experience

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  Cognizant

  Aug 2005 - Jan 2010

  Client Partner

  • Extensive experience in leading large complex multiple service bids against many major IT companies & boutique competitors across bid cycle from ITT, PQQ, RFI, RFP, BAFO, Presentation, post-award processes.• Won many multi-year AD, AM, IT Operations, Innovation based programs & frameworks and handled upto 5 RFPs in parallel.• Legacy modernisation, COTS, IOT & Cloud based digital transformation, Proactive are the core bid types submitted.• Managed the relationship of 5+ USA customers from Insurance, Education & Energy & Utilities domain. • Commercial & delivery relationships successfully managed from PM through CxO at various UK, USA & Canadian customers.• Lead many operational initiatives across SBU, BU levels in USA & India and presented the success metrics to Executive leadership teams. • Proven track record of growing the account by 3.5 times & matured the customer relationship from preferred to Strategic partner in 4 yrs. . • Consistently rated as top-performer for 5 yrs @ Insurance Practice level. No# 2 in 2007 CSS at Corporate level and Insurance practice & #1 gainer in 2007 BES @ Insurance Practice level• Maintained an excellent client relationship with multiple stake holders at President, CxO, VP & Directors. • Extensively involved in MSA, SOW, SLA negotiations for renewal and adding the services.• Customer Satisfaction Survey - Rated No# 2 @ Corporate level in 2007against 500+ clients through consistent success on Project delivery, Client Management, Associates handling, flexibility & hard work. • Rated # 1 @ Insurance West in 2008 Customer satisfaction survey.• Rated # 1 in Most improved Manager & No. 4 in Employee satisfaction survey @ Insurance BU level.• Managing a team of 700+ associates across multiple US, UK & India locations & horizontals.• Worked on the proposal to extend the near-shore service from Argentina & Mexico centers. Show less

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  Cognizant

  Oct 2010 - Oct 2018

  Program Director (8 yrs)

  o Defined & implemented structure and processes to transform the UK & USA operations through an E2E managed service program with BIC outcome at a predictable cost & savings of £9m over 5 yrs.o Revisited the business case every 2.5 yrs, align program goals with strategic goals of Head of IT Ops & driven the team to deliver more than SLA, KPI targets from 2nd year. o Successfully managed the organization complexities between employer and customer organization.o Responsible to manage 3rd parties and aligning towards program goals & delivered: > Reduction in Incidents of 26%, reduction in Major Incidents of 55%, improvement in MTTR by 49%, FLR @70% > Business critical service availability maintained at >99.999% under an integrated governance and delivery modelo Management of investment > Projects get predictability of delivery quality and transparency of ROI > Future-Proofing through Automation, AI Ops, – holistic transformation framework across service delivery, technology and industry changeo Optimization of time and resources > People – a comprehensive people solution integrating & managing the cultural differences frequently among rebadged and native employees > Value delivery – reduce cost to serve, visibility and transparency through lean principles, RPA Automation, Debt Management, Left & Right Shift.• Employer certified Program Manager – Instrumental in defining MSI-Program management processes, tools, templates and mentored 20+ senior leaders in Program management.• Experience in integrating UK & USA operations and converted to Global service operations.• Proven record of rapid recovery of programs in Insurance (Infra, Agile), Healthcare (AD) & Energy & Utilities (Operations, ITIL V3) domain in a span of 8 years.• Govern the delivery of 150+ FTEs per program and reporting the status on Monthly, Quarterly & Yearly to stakeholder at VP, CxO.• Knowledge of SIAM, BiSL, COBIT 5, ISAE, GDPR, BLA/OLA models. Show less

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  Cognizant

  Oct 2019 - Aug 2022

  Engagement Delivery Partner (5 yrs)

  • Global delivery & commercial responsibility for a portfolio of ~20 UK Energy, Water Utilities accounts, 300+ engagements ranging from small to large Legacy & Digital Transformation programs (IOT, RPA, Cloud and Analytics) of P&L >$75M.• Delivering 10% Y-o-Y portfolio growth by winning new logos & expanding current footprint. Extensive experience in working with Sales team and adding 3-4 new logos a year especially the solution and pricing portions are my forte. • Monitors and operationalize strategies to drive NPS score, ESAT, regrettable attrition, Cost of Delivery, designing Profitability Enhancement Program and tracking.• Zero SLA miss 0 escalation till date • Solid experience in responding & winning RFI, RFPs & Proactive proposals for new logos and expansion on existing accounts in IOT, Cloud, SFDC, SAP and Digital Engineering bids against IT majors.• Experience in implementing Organization, BU initiatives like Automation, Program management enablement for 8K+ associates. • Leading high calibre team of 700+ & won many organization & industry awards from 2019 like RITA, CXA ’19, Water Industry Awards, IMC Digital Technology & Global/Regional project of the year & 2020 – RITA, TESTA - NFT Show less

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  LTIMindtree

  Aug 2022 - now

  Service Line Partner

  Owns the delivery of Healthcare & Life Sciences Programs for Customer Success