Michael Ngo

Experience

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  KFC

  Feb 2016 - Apr 2017

  Team Member
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  Australian Millennials

  Jan 2017 - Jan 2021

  Social Media Manager

  • Create and grow community engagement, create organic content and improve post reach resulting in an average 25,000 monthly page views and average post engagement of 3,000,000 views.• General administrative duties such as managing pages content, ensuring accuracy in information and proofreading.• Competent use of Excel, Word, email communication to analyse community response and engagement.• Provide strong customer service to social media enquiries and communicate with users and potential advertisers. Show less

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  C-Tech Laser

  Jun 2018 - Mar 2020

  Machine Operator

  • Demonstrated high levels of adaptability on achieving allocated timeframes and deadlines. • Coordinate with a diverse team of senior operators, engineers, and sales representatives to provide exceptional service and solve customer issues and problems.• Operate and maintain CNC machines to the highest standard by monitoring production to ensure that quality check is thorough.• Lead and train new employees on various duties and improve the competency of new employees to be able to work unsupervised. Show less

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  Great Southern Bank

  Jan 2021 - Sept 2021

  Customer Service Specialist

  • Resolved disputes and managed varied financial inquiries, including credit cards, transactions, home loans, and fraud, achieving a Net Promoter Score of 9.• Fostered loyal customer relationships, enhancing engagement and retention.• Collaborated cross-functionally to ensure a 90% first-call resolution rate.

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  Acceptance Finance

  Sept 2021 - Feb 2024

  Associate Broker

  • Oversee a dynamic portfolio of 30+ clients through pre-assessment to post settlement, ensuring prompt inquiries and effective financial communication.• Ensure compliance with banking regulations and 50+ lender policies by organizing and thoroughly reviewing client documents.• Prepare comprehensive loan applications and maintain meticulous records, utilizing CRM tools.• Contribute to the successful settlement of $150M+ in mortgage loans, managing complex and high-volume financial transactions. Show less

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  ORDE Financial

  Jan 2024 - now

  Sales Support Specialist