Mohammed Elkhamisy

Experience

• 

  Future Pharmacies

  Feb 1999 - Apr 2005

  General Manager

  In charge of managing “Future Pharmacies”:• Group of four pharmacies with name Future pharmacies• In charge of managing work staff starting from doctors to delivery agents.• Interface with banks to deposit and withdraw.• Interface with medical companies and suppliers to purchase requested stock and negotiate to get best price deals• Managing stock to insure getting the best revenue from stock cycle.

• 

  Orange

  Jun 2007 - May 2014

  • Oversaw daily operations to ensure high levels of productivity.• Cooperated with Operation, Development, IT, Customer Service departments to verify adherence to quality standards.• Monitored staff organization and suggested improvements to daily functionality.• Tracked quality issues with external customers through Marketing Team, and internal operations teams.• Applied coaching techniques and tools to support managers and team members in improving performance.• Generate new reports to be raised to VP’s for quality and customer satisfaction improvement. عرض أقل • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction, Communicate with other customer care sub-divisions to answer all relevant customer inquiries • Achieve the requested stuffed time on a daily basis to minimize lost call rate • Provide proper information to customers with complete and comprehensive understanding of Mobinil products & services and policies & procedures • Fully understanding & adhere to company policies. عرض أقل

  • Quality of Service - Technology Department

    Nov 2011 - May 2014

  • Compliant Handling specialist

    Aug 2008 - Nov 2011

  • Call Center Assist

    Jun 2008 - Aug 2008

  • Call Center Representative

    Jun 2007 - Aug 2008
• 

  Bluu Qatar

  May 2014 - May 2022

  Operations and Business Development Manager

  Bluu Qatar Interior Design & Fit-Out (Member of Redco Construction Almana), Doha • Identify and target potential clients for fit-out projects, including commercial spaces, offices, hospitality, and residential properties.• Conduct thorough market research to identify potential clients, market trends, and emerging opportunities in the fit-out industry in Qatar.• Develop and execute strategies to acquire new clients and projects such as private sector. • Maintain health strong relationship with consultants and main contractors for sales growth.• Collaborate with the tender and design teams to ensure accurate and competitive proposals.• Negotiate contracts and pricing with clients to secure profitable projects.• Work closely with project managers and other internal teams to ensure the successful execution of fit-out projects.• Handling project coordination and client communication.• Prepare regular reports on business development activities, sales performance, and project pipelines.• Built and maintain strong relationships with vendors and suppliers to support smooth operations.• Develop quality assurance standards for materials and supplies.• Collaborated with Projects Director and Projects Managers to growrevenue 18% by implementing new procedures some of supplies andmaterials, ensuring quality standards are met.• Cut 15% from operations annual budget through Lean programs withoutsacrificing quality.• Applied different to software and systems to control inventory levels in warehouse and projects sites. عرض أقل

• 

  MBE GULF

  Sept 2022 - Sept 2024

  Operations and Business Development Manager

  Mail Boxes Etc., UAE (Global franchise network of retail centers offering Pack & Ship services, Printing and Marketing)• Driving business growth in market, applying different plans to achieve revenue growth.• Opening 2 branches in UAE. (Sharjah & Dubai) 2022 & 2023, 3rd by Q2 2024.• Actively networking to find business opportunities.• Develop and execute marketing strategies with market team to enhanceMail Boxes Etc., brand image.• Managing the Franchise with the standards of brand strategic framework.• Analyze competitor activities and market conditions to develop effectivestrategies.• Grabbing few Key Accounts. •Assigning Sales targets to sales team and coaching them to achieve it. • Managed team of employees with diverse backgrounds, skill sets, andwork styles. Balancing different personalities, ensuring effectivecommunication.•Growing Sales numbers by 40% monthly for 1st 6 months. عرض أقل