Rick Smith

Experience

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  NovaCare

  Jan 1993 - Dec 1996

  Division VP of Marketing & Business Development

  Responsibilities included Marketing, Strategic Planning, Product Development, and Contract Administration

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  CIGNA Healthcare

  Apr 1997 - Jun 2003

  Transformation Officer Eastern Region - VP Operations Eastern Region Intracore

  Managed Eastern Region operations and subsequently was selected as one of the first Corporate Transformation Officers. ACCOMPLISHMENTS:• Project Management: 40+ projects successfully implemented i.e. on time, within budget and meeting/exceeding ROI expectations.• Re-engineering: Centralized the Provider Credentialing function resulting in a $375k annual expense reduction, while also achieving NCQA 3 year Accreditation.• Turn-Around: A/R Balance was decreased by $16 million in 11 months; DSO was decreased by 20%. Intracorp Accounts Receivable Division successfully re-engineered and migrated from VT units to PC and from VAX to UNIX. Exceeded recovery targets by 300%, reduced reserves by $8 million • Operations: Designed and implemented Intracorp Eastern Region consolidation strategy Show less

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  Aetna

  May 2003 - Apr 2008

  Sr. Business Analyst - Operational Excellence Group (OEG)

  Managed and executed thorough business case analysis to determine project selection, and strategic approach. Used Lean/Six Sigma and other TQM methodologies to execute project strategy and tactics to achieve innovation, performance improvement, SG&A savings and revenue growth objectives. Effectively transferred those skills and tools to internal business leaders, through mentoring, coaching and training. These objectives were achieved through cross-functional collaboration, persuasive presentation, within a matrix-reporting environment. ACCOMPLISHMENTS:• Business Launch: Sr. Consultant assigned to launch a new Worker’s Compensation Provider Network. • Enterprise Risk Management Process: Assisted in the design and execution of the enterprise risk management project initiated by the Aetna Board of Directors and the Office of the Chairman.• Enterprise Content Management Project: Lead Consultant assigned to design and implement the Enterprise Content Management (ECM) Vision, Mission and Execution Plan.• Aetna Way Excellence Silver Award Winner in 2004: For outstanding performance and demonstration of leadership. Show less

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  Yale University

  Apr 2008 - Jun 2015

  Director of Business Analysis, Metrics and Quality Assurance

  Execution of technical and strategic leadership in the development, implementation, communication and maintenance of ITS continual process improvement policies, procedures, reporting and systems.ACCOMPLISHMENTS:• Designed and patented a methodology for balanced scorecard design• Redesign and implementation of ITS SDLC Business Analysis Standards • Design and implementation of Yale ITIL Continual Process Improvement (CPI) standards• Designed and implemented the Yale ITS online Lean/Six Sigma training program• Designed and implemented the ITS Quarterly Business Report• Article/Case Study on Performance Management and Metric Design published in EDUCAUSE Research Journal• National Speaker on process improvement and metric management design for 3 consecutive years Show less

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  Yale Medical Group -Yale School of Medicine

  Jun 2015 - Oct 2016

  Project Manager - Operational Optimization Department

  Project management and operational assessment specific to the Department of Internal Medicine’s ambulatory services and clinics. Projects included: process improvement, revenue cycle enhancements, quality assurance, Epic optimization, and other services required to support Yale Medical School/YMG organizational mission and vision. Worked with financially sensitive information, which required a high level of discretion and judgment and a thorough understanding of strategic goals and objectives.

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  Loma Linda University Medical Center

  Jun 2017 - now

  Process Improvement Manager