Kunal Singh Nagar

Experience

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  Teamathletictrinity

  Feb 2019 - Oct 2021

  Personal Trainer

  As a personal trainer with 2 years of experience in crossfit and deep core training, I am dedicated to helping my clients achieve their fitness goals and improve their overall health and wellness. With a passion for fitness and a deep understanding of the human body, I have honed my skills in designing effective workout plans that are tailored to each client's individual needs and goals.Having specialized in crossfit and deep core training, I am well-versed in a wide range of exercises and techniques that target the entire body, including strength training, cardio, and core stability. With a focus on functional fitness, I help my clients develop strength and endurance that translates to real-life activities and improves their overall quality of life.I am committed to providing a supportive and motivating environment for my clients, helping them to stay on track and achieve their goals. With a deep understanding of the importance of nutrition and recovery in achieving fitness success, I work with my clients to develop healthy habits and a balanced lifestyle that supports their overall health and wellness.Whether you are new to fitness or an experienced athlete looking to take your training to the next level, I am dedicated to helping you achieve your goals and become the best version of yourself. Show less

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  Teleperformance

  Sept 2021 - Sept 2022

  Team Leader - Presales OperationsIndia · RemoteAs a team leader for Teleperformance, I was assigned with managing the presales operations for a major e-commerce company in the Indian market. Our team was responsible for converting potential leads into sales across different categories of products.One of the key challenges we faced was meeting the client's key performance indicators (KPIs) and key result areas (KRAs). This involved developing a deep understanding of the client's business objectives and ensuring that our team was aligned with those objectives. I worked closely with my team to identify areas of improvement and implement strategies to meet our performance targets.Another challenge was managing service delivery to ensure that our customers received the highest level of service. We focused on ensuring that our team had the necessary resources and knowledge to provide excellent customer support and guide customers through the sales process.Despite the challenges, the experience was incredibly rewarding. We were able to achieve our performance targets and exceed the client's expectations. We received positive feedback from our customers, who appreciated the high level of service and expertise provided by our team.Overall, my experience as a team leader for Teleperformance on a presales operations project in the Indian market taught me the importance of client engagement, team management, and data analysis. It also showed me the power of collaboration and teamwork to achieve shared goals. Show less As a customer specialist with over 1 year of experience in the industry, I have developed a deep understanding of customer needs and how to exceed their expectations. Throughout my career, I have honed my skills in communication, problem-solving, and relationship-building, allowing me to effectively resolve customer issues and build long-lasting connections.In my previous roles, I have worked with a diverse range of customers across various industries, including, finance, and retail. My ability to adapt to different customer personas and understand their unique pain points has helped me to deliver exceptional customer experiences.I am a dedicated and passionate customer specialist, committed to going above and beyond to ensure customer satisfaction. I take pride in my ability to provide personalized solutions to meet individual customer needs, always striving to exceed their expectations.With a strong focus on continuous improvement, I am constantly seeking out new ways to enhance my skills and knowledge to better serve my customers. I am excited about the opportunity to bring my expertise to a new challenge and make a meaningful impact on customer success. Show less

  • Business Team Leader

    Apr 2022 - Sept 2022

  • Customer Service Associate

    Sept 2021 - Sept 2022
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  DXC Technology

  Oct 2022 - now

  As an experienced IT Helpdesk Technician, I bring a wealth of technical knowledge and problem-solving skills to any organization. With a keen eye for detail and a commitment to providing excellent customer service, I am able to diagnose and resolve a wide range of IT issues, from hardware and software problems to network connectivity and security concerns. My expertise in troubleshooting, documentation, and communication has allowed me to build strong relationships with users at all levels, from entry-level staff to senior executives. I am passionate about staying up-to-date with the latest IT trends and technologies and am always looking for ways to improve efficiency and productivity. Show less

  • Analyst III Infrastructure services

    Jan 2024 - now

  • Senior Technical Assistant

    Oct 2022 - Jan 2024