Nikhil Patil

Experience

• 

  Reliance Retail

  Sept 2021 - Jun 2023

  Senior Executive

  Handled e-commerce operations including order processing, inventory management, adhering to SOPs, and processing customer returns.Set up and managed operations for Reliance Digital and JioMart at the Mumbai DC, overseeing B2C, B2B, and D2C operations.Key responsibilities included:Inventory Management: Organized and managed stock to ensure accurate tracking of products, conducting daily physical inventory checks to minimize excess inventory.Order Processing: Efficiently received, processed, picked, packed, and shipped customer orders.Quality Control: Conducted quality checks on products to ensure they met standards before packing and shipping.Returns Processing: Received shipments from couriers, performed quality checks, processed returns in the system, and issued refunds to customers.Logistics Coordination: Coordinated with logistics partners to ensure timely transportation and delivery of orders, including tracking and follow-ups.Process Optimization: Streamlined processes to reduce cycle time and improve operational efficiency.Cross-Functional Collaboration: Worked with IT, CRM, and support teams for HUB operations to ensure maximum customer satisfaction. Show less