Chenea Gordon

Experience

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  US Airways

  Sept 2009 - Jan 2014

  Airline Gate Agent

  Responsible for checking in and assisting all guests utilizing a computerized reservation systemSupervised flight boarding procedures while communicating pertinent information to flight crew and passengersAbility to multi-task and handle changing priorities under extreme pressureCompiled daily reports composed of passenger count, flight crew information, and safety instructions

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  Fareportal

  Jun 2014 - Jun 2016

  Corporate Travel Consultant / Travel Writer

  Pitched, created, and edited content for company websites and blog. Coordinated both international and domestic travel arrangements for several high-profile clients, resulting in repeat travel reservations. Coordinated all administrative duties including, but not limited to faxing, filing, copying and scanning. Operated a high pace, multi-phone line system, displaying poise and professionalism amongst customers. Managed 50 daily email correspondence between the company and clients, resulting in 100% satisfaction rating for Fareportal. Show less

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  Sol Dance Center

  Jun 2016 - Oct 2016

  Assistant Manager

  Contacted outside vendors, coordinated studio calendar arrangements, budget balancing and all appointment scheduling. Managed an intern program geared toward fostering teamwork, customer service and leadership skills. Served as the point person for all social media for the dance center. Assisted with event planning logistics such has venue, budget and main goal of the event

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  Staffing

  Oct 2016 - Oct 2017

  EA / Adminstrative Assistant

  Executive Assistant to four CEOs providing C-Suite level administrative support. Worked directly under several executives in various industries ranging from medical and insurance companies to E-commerce. Managed calendar and event planning details for dept. heads; maintained open communication and clarity for efficient office/staff operations. Provided assistant-level support by coordinating with priority departments to schedule meetings, create excel spreadsheets, arrange travel for three executives, and book conference rooms. Maintained relationships with clients, organized meetings, spearheaded implementations of new procedures and handled correspondence – increasing office functionality by 20%. Show less

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  Scribner's Catskill Lodge

  Nov 2017 - Apr 2018

  Guest Relationship Specialist

  Manage approximately 30-70 daily guests while simultaneously operating front office/desk functions; results: 100% successful reservations with zero discrepancies or complaints. Meticulously processes a variety of guest service issues, including checking in/out hotel lodgers and responding to guest requests and grievances. Oversees lobby operations and hotel amenities, specifically, answering guest queries, handling cash and electronic transactions totaling on anywhere from $2,000 to $6,000 daily whilst supervising 5 housekeepers. Develop excel spread sheets for effective office tracking purposes and engages in mass amounts of email correspondence with regular guests and social media influencers. Trains/leads hotel staff personnel on reliable hospitality procedures, earning an myself an elite “Manager on Duty” position within the first two weeks on the job. Show less

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  Whalers & Merchants

  Apr 2018 - Oct 2018

  Office Manager & Assistant to the General Manager

  Acted as a primary point of contact for all office operations and events.Managed social media platforms for promotional purposesOversaw inventory audits, vendor invoices, designed filing system and maintained a live event information and vendor database.Held client meetings to discuss budget, contract negotiation, task prioritization, guest registration and vision.

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  Operation Groundswell

  Nov 2018 - Apr 2019

  Community Development Volunteer

  Expanded on global campaign initiative which targeted a college student level audience exposing them to international job opportunities and benefits thereof.Coordinated with regional grassroots organizations in South American and India.Set and achieved daily target goals from Canadian and North American schools and universities.

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  American Airlines

  May 2019 - Aug 2021

  Provided on-the-job training to new employees and recurrent training for existing employees both technically on the ground and in classroom setting.Assisted Senior Management with resume screening and initial interview process for potential new hires.Oversaw growth and development of new hires as well as assisted senior management with specific leadership and training projects.Audited training files while enforcing policy and procedural metrics be upheld.Provided employee feedback in the form of coaching and counseling sessions. Show less Effectively navigated through various challenges and flight activities to ensure on-time performance whist providing exceptional support in order to deliver superior customer service.Well-versed in multitude of ramp operations and safety procedures for regional and mainline aircrafts; Interpreted government rules and requirements for domestic and international travel or cargo shipments.Used organizational and critical thinking skills to perform multiple tasks while assisting passengers with check in and boarding process. Show less

  • Training Supervisor

    Nov 2020 - Aug 2021

  • Crosstrained Customer Service Agent

    May 2019 - Nov 2020
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  Air Canada

  Jul 2021 - Jun 2022

  Customer Experience Manager

  Provided pivotal support in daily airport operations and maintained effective communication channels with internal and international stakeholders.Oversaw the management and media training of a 51-member unionized team, nurturing their professional development and fostering a culture of excellence.Ensured strict adherence to regulatory compliance, budget management, safety protocols, and standard operating procedures in accordance with federal, state, and Canadian regulations.Demonstrated exceptional leadership in optimizing on-time performance and delivering unparalleled customer service experiences.Conducted regular audits to ensure on-time performance and security compliance for international flights. Show less

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  Pixar Animation Studios

  Jun 2022 - Aug 2023

  Talent Development Project Specialist

  Spearheaded administrative support by crafting compelling presentations and internal communications to enhance project and internship program visibility.Managed end-to-end project execution and brand partnerships within recruiting campaigns, ensuring seamless delivery and alignment with organizational objectives.Leveraged advanced proficiency in Asana to orchestrate project workflows, task assignments, and overall project management across diverse departments.Managed kick-off reporting, ensuring clear alignment of goals and consistent communication throughout the project lifecycle.Orchestrated successful recruiting events, building a robust passive talent pipeline to proactively meet future hiring demands.Provided overall support to the Recruiting and Marketing teams in terms of brainstorming, content calendar management, community engagement and general administrative task as assigned.Partnered closely with marketing, PR and Legal departments to support all aspects ofdigital /in person recruiting and DEI campaign and events from inception to completion,ensuring seamless execution and measurable outcomes. Show less

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  Starz

  Jun 2024 - now

  Content Operation Systems Management Specialist