Grace M.

Experience

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  COLEGIO SANTA CRUZ TEMUCO

  Apr 2009 - Apr 2010

  Tesorera de Centro de Alumnos // Accountant of the Student Group

  -Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports-Maintains financial security by following internal controls-In charge of purchases for student activities_________________________________-Resumir el estado financiero actual mediante la recopilación de información; preparación de balance general, estado de pérdidas y ganancias y otros informes-Mantener la seguridad financiera siguiendo controles internos-Encargado de compras para actividades estudiantiles Show less

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  Universidad Católica de Temuco

  Apr 2012 - Dec 2017

  -Guidance and assistance to future students in the application process and admission to Chilean Universities.-Leader in conferences in schools from Santiago to Punta Arenas, stands at university fairs and guided visits to the different Campus of the University.-Representative in university fairs and workshops by answering questions about the academic offer of the University and informing about the different ways of entry and their respective requirements for admission to the UCT._____________________________________-Realización de charlas a colegios desde Santiago hasta Punta Arenas, stands en ferias universitarias y visitas guiadas a los diferentes Campus de la Universidad.-Orientación y ayuda a los futuros estudiantes en procesos de postulación y admisión a Universidades Chilenas.-Stand en Bienestar Estudiantil respondiendo dudas acerca de la oferta acádemica de la Universidad e informando acerca de las diferentes vías de ingreso y sus respectivos requisitos para el ingreso a la UCT. Show less -Spokesperson and representative of the group in various activities with other universities-Management of activities and meetings with companies in the region-Responsible for activities within the university to promote the integration of engineering students into the mathematical world________________________________________-Portavoz y representante de la agrupación en diversas actividades con otras universidades-Manejo y gestión de actividades y reuniones con empresas de la región-Encargada de actividades dentro de la universidad para fomentar la integración de los estudiantes de Ingeniería al mundo matemático Show less Organization and management of activities for the development of fellowship among Business Management's students such as barbecues for all students (100 people per generation), welcome ceremony and party, and recreational activities in general during the year.________________________________Organización y gestión de actividades para el desarrollo del compañerismo entre los estudiantes de Ingeniería Comercial como asados generacionales, bienvenida mechona y actividades recreacionales en general. Show less

  • Monitora Equipo Difusión // Leader in Marketing Staff

    Jun 2012 - Dec 2017

  • Relationship Manager - Social Group "Engineers around the world"

    Sept 2013 - Nov 2014

  • Encargada de Act. Recreativas del CC.EE. de Ingeniería Comercial//Manager of Recreational Activities

    Apr 2012 - Jun 2013
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  BancoEstado

  Dec 2013 - Feb 2014

  Practicante Área Contabilidad // Internship in Accounting Department

  Welfare Service of Banco Estado de Chile:-Management of workers' database -Payment of benefits to workers-Analysis of financial ratios_________________________________________Servicio de Bienestar del Banco Estado de Chile:-Gestión de base de datos de trabajadores-Pago de beneficios a trabajadores-Análisis de ratios financieros

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  San José Farms

  Dec 2014 - Feb 2015

  Practicante como Asistente Departamento Recursos Humanos y Remuneraciones // HR Assistant

  -Handle and review work contracts-Management of inquiries from workers about salary settlements-Manage arrangements in various departments-Review worker assistance books-Database management___________________________________-Realizar y revisar contratos de trabajo-Recibir dudas acerca de liquidaciones de sueldo-Realizar gestiones en diversos departamentos-Revisar libros de asistencia de trabajadores-Gestión de bases de datos

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  Story Hotels

  Jun 2018 - May 2019

  Head Receptionist

  Working Holiday Visa-Check in / out passengers-Tracking customer experience-Customized attention to the requirements of the passengers-Reporting weekly-Connection between cleaning staff and head office-Optimal management of laundry and restaurant services for passengers-Concierge: In charge of making updated lists of recreational activities and panoramas for passengers-Solve last minute situations and handle stressful situations for both staff and passengers_________________________________________________________-Check in/out pasajeros-Seguimiento experiencia del cliente-Atención personalizada a los requerimientos de los pasajeros-Realización de reportes semanales-Vector entre personal de aseo y head office-Manejo óptimo de servicios de lavandería y restaurant para pasajeros-Concierge: Encargado de realizar listas actualizadas de actividades recreacionales y panoramas para pasajeros-Solucionar situaciones de último minuto y manejar situaciones de estrés tanto del personal como de pasajeros Show less

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  PUSS PUSS Cocktail Bar

  May 2020 - Dec 2020

  Bartender

  Working Holiday Visa

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  Hotel Casa Solaria

  Jan 2021 - Dec 2021

  International Commerce Executive

  Enhance the brand's international visibility by reaching out to travel agencies, thereby securing favorable arrangements for the company.Encargada de gestión de reservas internacionales.Encargada de la difusión y promoción del hotel en agencias de turismo alrededor del mundo.

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  Guldsmeden Hotels

  Jan 2022 - Dec 2022

  Front Desk Agent

  Hotel Manon Les SuitesEfficiently checking in/out passengersEffectively managing the pool areaProfessionally assessing and meeting visitors' needsPromptly and politely addressing incoming phone calls.

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  Holiday Inn

  Dec 2022 - Dec 2023

  Work closely with Reservation Manager, Housekeeping Manager to assure smooth running of hotel and guest satisfaction.Provide security for guests, employees and property by adhering to security procedures for guest room keys and master keys.Mastered knowledge of Front Desk operations in a diverse environment. To monitor the staff to ensure that the guests receive prompt, cordial attention, and personal recognition. Receive any complains/suggestions/congratulations from the guests in order to enhance the service and reach the IHG standards.Ensure efficient guest registration, check out and telephone serviceEnsuring that all websites (including 3rd party sites) are always displaying the correct and full information to ensure guest satisfaction and ensure an easy way of booking.

  • Front Office Supervisor

    Jun 2023 - Dec 2023

  • Front Office Supervisor

    Dec 2022 - May 2023
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  Oaks Hotels, Resorts & Suites

  Jan 2024 - Jul 2024

  Front Office Supervisor

  Guide and support the team in providing outstanding guest welcoming and experiences.Act as a role model, sharing your expertise and continually inspiring the team.Ensure daily tasks are completed accurately and in a timely manner.Resolve and respond to guest complaints in a timely and professional manner.