Shane Gonsalves

Experience

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  Dealing Information Systems

  Feb 1992 - May 1994

  Application Developer
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  Financial Network Services

  May 1994 - Feb 1995

  Senior Application Developer
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  Financial Systems of Australia

  Feb 1995 - Nov 1998

  Development Manager
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  Sitech Solutions Pty Ltd

  Nov 1998 - Jul 1999

  Senior Software Consultant
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  LXM Pty Ltd

  Dec 1999 - Jan 2003

  Technical Product Manager
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  EWare Pty Ltd (aWare Pty Ltd)

  Feb 2003 - Jun 2007

  OPERATIONS MANAGER ► SYSTEM DEVELOPMENT ► SOFTWARE ENGINEERING ► STARTUP SUPPORT

  --- --- --- --- --- --- --- --- --- ---Throughout my tenure at eWare, I successfully improved productivity levels by developing internal IT infrastructure and software development processes, including devising innovative POS system specific to the video industry.--- --- --- --- --- --- --- --- --- --- --

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  Flexi

  Jul 2007 - Mar 2012

  DEVELOPMENT TEAM LEAD – FINANCE SYSTEMS ► APPLICATION DEVELOPMENT ► FINTECH SOLUTIONS

  --- --- --- --- --- --- --- --- --- ---I was promoted from Sr. Application Developer to Development Team Lead in 2008 to enhance, maintain, and manage company’s leasing and receivable systems through collaboration with finance, treasury, and sales teams. --- --- --- --- --- --- --- --- --- --- --TECHNOLOGY INTEGRATION LEADERSHIP► Drove seamless integration of Certegy Ezi-Pay (newly acquired company) into back-office systems in 62 days.ASSET OPTIMISATION► Enabled funding of $133M (Certegy) and $100M (Leasing) in 2011 by enabling the company to securitize assets after successfully reengineering legacy treasury and GL systems. Show less

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  FlexiGroup Limited (FXL)

  Mar 2012 - Jan 2020

  --- --- --- --- --- --- --- --- --- ---As Head of Technology, I was promoted to oversee end-to-end technical leadership and governance to CRM (Dynamics and Salesforce), Configurable Business Rules (Cloudcase) and Robotic Processing (BluePrism). During this period, I was retained as acting Head of Development to develop a stack of technologies critical to support Bundll product. --- --- --- --- --- --- --- --- --- ---PROCESS IMPROVEMENT► Optimised seller onboarding process to 25% by deploying streamlined automated CRM processes that eliminated time-consuming manual touchpoints (from days to hours)—used by sales and marketing teams.PROJECT RECOVERY► Stabilised BluePrism RPA (Robotic Processing Automation) platform—impacting 31 financial and account handling process for AU and NZ cards product through successful turnaround leadership.COST REDUCTION► Slashed overall development cost by 32% after architecting fully functional internal IT platform supporting Bundll product via rules standardisation, automation testing, and inhouse independent development capability build-out (non-single reliance to vendor). Show less ---- --- --- --- --- --- --- --- --- ---As Head of Development, I was promoted to enhance quality and drive cost savings in software development. In this role, I managed end-to-end delivery of technical solutions for the program of work encompassing QA and test management, release engineering, development and devops, and solution architecture design. --- --- --- --- --- --- --- --- --- ------DELIVERY EXCELLENCE► Improved overall delivery performance after establishing QA practice with robust internal automated testing capability—adopted across all projects—due to success in reducing testing cost by $200K and delivery cycle from 1 month to 1 week.SOLUTION ARCHITECTURE DESIGN► Enhanced product profitability and customer protection management by assisting deployment of scalable Target State Architecture foundational components namely Micro Service Layer, Rules Engine, Digital Analytics, Identification, and Fraud. Show less --- --- --- --- --- --- --- --- --- ---As Technical Delivery Manager, I was promoted to steer full-cycle delivery of IT projects ($25M+)—analysis, design, development, testing, release, and support—to applications, systems, and infrastructures—across FlexiGroup’s leasing and telco software development programs.--- --- --- --- --- --- --- --- --- -----PROGRAM MANAGEMENT► Delivered 100+ complex, multi-platform transformation projects by developing clear IT roadmap and standard operating model integrated with scalable technology capabilities to run multiple streams of work across multiple programs.MIGRATION AND DEPLOYMENT► Drove efficiency and cost improvements by migrating legacy HR, financial, and operations platforms to SaaS Cloud (Collections & Billing - CMC, HRM - WorkDay, CRM – MS Dynamics, Service Management - ServiceNow, Financials - Oracle Fusion). Show less --- --- --- --- --- --- --- --- --- ---I was promoted to optimise unstable and outdated DBA operations—critical to maintaining the company’s finance systems—during a period of massive IT restructuring and downsizing. In this role, I facilitated stringent analysis and check of databases (performance, backups, and restorations). Oversaw 4 receivable systems (Leasing, Mobile and Buy Now Pay Later) across AU, NZ, and Ireland.--- --- --- --- --- --- --- --- --- --- --COST OPTIMISATION► Produced $200K annual cost savings by spearheading strategic reduction of 32 to 3 cost-efficient servers.EFFICIENCY IMPROVEMENT► Attained database stability of 99.5% with 30% response rate after securing database environment (proactive repair and maintenance) and eliminating single reliance to strategic vendor. Show less

  • HEAD OF TECHNOLOGY ► ARTIFICIAL INTELLIGENCE ► CRM ► RULES TECHNOLOGIES ► IT STRATEGY

    Oct 2019 - Jan 2020

  • HEAD OF DEVELOPMENT ► DELIVERY MANAGEMENT ► PRODUCT DEVELOPMENT ► PROJECT LEADERSHIP

    Sept 2018 - Oct 2019

  • TECHNICAL DELIVERY MANAGER ► IT OPTIMISATION ► PROJECT MANAGEMENT ► SOLUTION DESIGN

    Jul 2014 - Aug 2018

  • FINANCE SYSTEMS AND DATABASE MANAGER ► PROJECT MANAGEMENT ► SOFTWARE ENGINEERING

    Mar 2012 - Jul 2014
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  Civica Asia Pacific

  Sept 2020 - May 2024

  DIRECTOR, SOFTWARE DEVELOPMENT (HEALTH & CARE) ► PRODUCT INNOVATION, & PATIENT-CENTRED SOLUTIONS

  --- --- --- --- --- --- --- --- --- ---As Director, Software Development (Health) for Civica Australia, I head software development (new product build/launch and existing applications), leading a team of 75 across Australia, India, and the United Kingdom. I drive Lean/agile best practices, position on-and-offshore teams to deliver Enterprise Resource Planning (ERP) products and Azure transformations, lead product enhancement pilots/integrations, and create patient-centred solutions for private health insurance providers.In this role, I connect people, processes, and systems through best-in-class new product innovation. --- --- --- --- --- --- --- --- --- --- Show less