Jennifer Rodriguez

Experience

• 

  Playkot

  Jan 2017 - Mar 2022

  I provided exceptional customer service to establish strong relationships and ensure a positive experience. I answered customer queries by conducting physical or digital searches to find relevant information on topics. I also organized and updated file systems to ensure all records were easily retrievable. Additionally, I managed schedules and correspondence to promote productivity. I coordinated successful conferences, meetings, and unique events. I fostered a friendly, supportive, and cooperative work atmosphere by collaborating positively with peers and other staff members. Show less

  • Social Media Manager

    Jan 2019 - Mar 2022

  • Administrative Specialist

    Jan 2017 - Mar 2019
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  Liveops, Inc.

  Mar 2018 - Feb 2023

  Customer Service Specialist

  Inbound/Outbound Call Center/Data Entry/Scheduling/TransfersExcellent communication (written verbal) skillsComputer/technology experience/Resolve customer technical issuesQuick and Efficient Problem Solving/Resolving customer queries, recommending solutions,and guiding product users through features and functionalities/Respond to customer queriespromptly and accurately via phone, email, or chat.Analyze and report product malfunctions (for example, by testing different scenarios orimpersonating users)Gather customer feedback and share it with our Product, Sales, and Marketing teamsAssist in training junior Customer Support RepresentativesResponsible for the coordination and support of the document imaging team and overseesdaily operations to include workflow, training, cross-training, quality of the work of documentpreparation and scanning, document identification, and indexing. Establishes efficientworkflows enforce productivity standards and maintain superior service cultureInvoicing, Billing, Payments, Scheduling/Travel Show less

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  NexRep, LLC

  Jan 2019 - Mar 2022

  Customer Service Specialist

  Replying to customers via telephone, e-mail, voice, and chatInforming customers about products and servicescustomer satisfaction/Responding to customer questions/Resolving customercomplaints/Suggesting solutions for everyday problemsPreparing documents and reports/Updating customer databaseTraining new customer service agents/Collaborating with the management teamStrong computer skills, Typing 56 wpm, Superb verbal and written communication skillsStrong interpersonal skills, Excellent customer service skillsAbility to build relationships with clients.Strong persuasion skills, Excellent multi-tasking skills, and Ability to work with others.Excellent problem-solving skills, Ability to prioritize tasks, and Ability to operate under pressure.Ability to perform in a fast-paced environment. Flexibility to work shifts.Responsible for the coordination and support of the document team and oversees daily operations, including workflow, training, cross-training, and quality of the work of document preparation andscanning, document identification, and indexing.Efficient workflows enforce productivity standards and maintain a superior service culture. Show less

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  RepuCare

  Mar 2023 - Nov 2024

  Customer Service Representative

  • Inbound/Outbound Call center for members and providers• HIPAA• Data Entry• Scheduling• Transfers• Order items for members• CPT Codes• Assign new physicians to members• Coverage related queries• Credentialing status for providers• Verify network status of providers• Respond to customer queries in a timely and accurate way, via phone, email, or chat.• Identify customer needs and help customers use specific features.• Update our internal databases with information about technical issues and useful customer discussions.• Assist in training junior Customer Support Representatives Show less