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Raf Peeters

Raf Peeters

Customer Technical Support Engineer

Followers of Raf Peeters899 followers
location of Raf PeetersCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Telecom | Leader | Coach | Mentor | Driving deliveries | Big Data Analytics | Network Management

  • Education

    • Provinciale Technische Scholen

      1989 - 1996
      High School Electrical and Electronics Engineering

    • AP Hogeschool Antwerpen

      1996 - 1998
      Bachelor’s Degree Telecommunications Engineering

      Hogeschool Antwerpen (now called Artesis Plantijn Hogeschool Antwerpen) is a University College in Belgium with campuses in Antwerp, Mechelen & Lier offering studies in Dutch. I graduated as a Bachelor in Telecommunications Engineering

  • Experience

    • KPN Orange

      Nov 1998 - Jan 2000
      Customer Technical Support Engineer

    • BASE (Telenet Group)

      Jan 2000 - Jun 2005
      Business Support Engineer

    • Ericsson

      Jun 2005 - now

      • As Lead Solution Architect for Big Data, Network Management, and Inventory projects across Africa and Middle East, guided architects and engineers through definition, design, and delivery phases using technologies such as Hadoop, Oracle, and Red Hat.• Served as Customer Solution Responsible during pre-sales activities and participated in strategy meetings to determine effective approaches for project completion.• Engaged in special investigations during customer escalations or major network issues, acting as single point of contact for technical queries.• Travelled to customer sites within market area to assist with pre-sales, consulting, installation, acceptance, and upgrades of various solutions.• Contributed to creation and improvement of departmental procedures, providing on-the-job training and mentorship for local staff.• Led architecture of first-ever Ericsson Expert Analytics (Big Data) solution in Market Area of Middle East & Africa. Show less • Provided support to Ericsson customers by resolving Customer Service Requests related to OSS systems, including problem determination and restoration within nodes and applications.• Assisted and trained junior engineers, helping them gain valuable experience.• Travelled to customer premises across Sub-Saharan Africa to support projects involving the installation, acceptance, and upgrades of Ericsson systems.• Additionally, provided on-the-job training and served as a mentor for local staff.• Assisted with pre-sales activities and led the Customer Network Support team.• Worked as a consultant in this role until February 2011, transitioning to a permanent position afterward. Show less

      • Head of OSS East & Southern Africa

        Jun 2021 - now

      • OSS Solution Architect

        Jul 2012 - Jun 2021

      • senior Ericsson Local Support Engineer OSS & CNS team leader

        Mar 2008 - Jun 2012

      • senior Ericsson OSS-RC system administrator

        Jun 2005 - Feb 2008

  • Licenses & Certifications