Regis Mace

Experience

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  TEUCHOS

  Oct 1998 - Jan 2000

  Consultant
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  Genesys

  Jan 2000 - Jun 2016

  Director for Genesys Pre-sales activity for France, Iberia, North West Africa Solutions Engineer at Genesys, covering France, Spain and North Africa Market Leader responsible for putting in place action plans on project escalations and performing systematic RCA on critical escalations/outages. 1 deputy per ALU Region (Americas/EMEA/APAC) Managing a team of customer advocates dedicated to resolve Alcatel-Lucent/ASG EMEA Customers escalations and to ensure high levels of customer statisfaction along with high quality deliveries (product, project) Sr Program Manager @ Genesys/Customer Care/Global Program Management/EMEAManagement of Strategic Project for Genesys Business Program Management for Genesys Projects in APAC zone, with focus on INDIA Head of the "Network and Advanced Technology" Group within Genesys Professional Services EMEA. Role of Expert in Self Service, Assisted Self Service, Managed Services, Intelligent Networks and Genesys VoIP integration. Technical Lead for big european telcos (FranceTelecom, DeutscheTelekom, British Telecom, Telenor Mobile, Bouygues Telecom, Cegetel)on 6 to 18 months projects around Voice Self Service, Assisted Self Service and Managed Services for Contact Center offering to Customer Services Organizations. Project Manager, System Architect for big european telcos (FranceTelecom, DeutscheTelekom, TelecomItalia, Telefonica)on 6 to 18 months projects around Managed Services for Contact Center in Customer Services Organization.

  • Director Pre-Sales, France, Iberia, North West Africa

    Jan 2013 - Jun 2016

  • Solutions Engineer

    Oct 2011 - Dec 2012

  • Director, Application Services/Customer Advocacy

    Feb 2010 - Oct 2011

  • Sr Manager, ASG / Customer Care EMEA / Service Delivery

    Apr 2009 - Mar 2010

  • Sr Program Manager EMEA

    Nov 2008 - Apr 2009

  • Sr Program Manager - APAC

    Apr 2007 - Oct 2008

  • Practice Manager - PS EMEA

    Mar 2006 - Mar 2007

  • Principal Consultant, PS EMEA

    Apr 2002 - Mar 2006

  • Project Manager, Intelligent Networks

    Jan 2000 - Apr 2002
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  Genesys

  Aug 2016 - now

  Solutions Consulting Director, Nordics & Baltics

  This role consists in : - Consistently achieving pre-sales goals.- Creating strong and cohesive pre-sales team- Developing and implementing pre-sales plans to support sales strategy- Coaching, developing and empowering pre-sales team to achieve revenue goals.- Building strong relationship with sales to reach sales targets- Interacting with clients and sales team to understand requirements, identify current pain points and design solutions to win business.- Managing customer requirements to win deals an provide field priorities to product- Conducting presentations of product offerings to customers, prospects and partners- Supporting the preparation of detailed proposals and quotations for prospective clients.- Monitoring market conditions and competitor activities to adapt sales motion and be in a position to influence customers needs.- Establishing relationships with technology and business partners to secure additional businesses.- Participating in conferences, exhibitions, as a representative of the organization.- Facilitating collaboration between teams by encouraging open communication channels.- Being a customer advocate to internal teams and a trusted advisor with customers- Collaborating with marketing teams on campaigns targeting specific markets.- Organizing webinars, workshops to promote products.- Supporting inter-region collaboration and best practices diffusion- Analyzing team activities through data analytics to identify areas of optimization- Driving sustainability corporate goals and Improving profit margins by effectively managing cost of pre-sales Show less