Brigitte Bramer

Experience

• 

  Americantours International

  Mar 1995 - Oct 1999

  Tour Director

  Conducted multi-lingual tours throughout the United States and Canada, providing information regarding area's culture, history, nature, geography and geology, as well as guidance on city tours, walking tours of sights and nature hikes in National Parks.

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  AAA Arizona

  May 2000 - Jan 2001

  Auto Travel Counselor

  Provided members with creating custom auto tours, cross-country directions and destination guides. Responsible for increasing sales of memberships and area attraction packages.

• 

  Thunderbird School of Global Management

  Jan 2001 - now

  Create visually appealing business development proposal and presentation designs that effectively communicate our unique brand and value proposition, resulting in increased win rates and business growth. Design and develop innovative, high quality digital on-demand courses and customized online program portals for executive clients; explore and implement technology solutions; manage LMS for department; develop and create evaluations and registration forms; provide technology support and training to staff; manage department CRM including identifying and implementing improvements to boost efficiency. Responsibilities include providing business development support to sales staff with proposal and presentation design work; managing program statistics and running reports for upper management; developing and maintaining training guides and course pages; training new hires on LMS and CRM systems; rotating projects as assigned. Deliver end-to-end program experience to Executive Education clients with the goal to exceed clients’ expectations. Additional responsibilities include maintaining program statistics and running reports for upper management; developing Program Manager training manual; training new hires on course page building; rotating projects as assigned. Projects included successfully handling all logistical aspects of running a negotiation simulation exercise with 100-250 students; maintaining and developing course pages in new web application; providing tech support and training to faculty and staff; coordinating several on-site and online programs; troubleshooting technical issues; processing student and client evaluations. In addition to previous responsibilities, increased role as team leader as well as client interaction. Responsible for maintaining excellent working relations with number 1 client of the department. In addition to Program Coordinator responsibilities, also leading the Coordinator team. In charge of hiring and training new hires, as well as supervising team while supervisor was on maternity leave. Responsible for maintaining and building online course pages and department page on company's intranet. Responsible for pre-program and on-site communication with program participants. Handled all logistical aspects of the programs. Ordered reading materials and handouts for all Executive Education programs. Researched more cost-efficient electronic delivery options, leading to the move away from hard copy materials. Assisted Program Director in sales efforts by maintaining client database, running marketing campaigns, creating correspondence. Processed client program feedback to ensure improvement of program quality.

  • Manager, Learning Solutions

    Sept 2021 - now

  • Manager, Technology

    Jan 2019 - Sept 2021

  • Program Manager, Special Projects, Executive Education

    Jan 2015 - Dec 2018

  • Program Manager, Executive Education

    Dec 2011 - Dec 2014

  • Program Coordinator EMBA / Corporate Learning / Full-Time Programs (Part-Time)

    Jun 2006 - Dec 2011

  • Program Manager, Executive Education

    Jan 2005 - May 2006

  • Senior Program Coordinator, Executive Education

    May 2004 - Jan 2005

  • Program Coordinator, Executive Education

    Sept 2001 - May 2004

  • Program Assistant, Executive Education

    Jan 2001 - Sept 2001