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Manish Kumar Sahu

Manish Kumar Sahu

Customer Service Team Lead

Followers of Manish Kumar Sahu156 followers
location of Manish Kumar SahuBidhannagar, West Bengal, India

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  • Timeline

  • About me

    🔵Former L1Customer Support Specialist🔵 L3Team Leader at AKS CONSULTANCY.🔵Case Manager for Amazon| MBA Candidate👋!A dedicated Team Leader, and Case Manager with a proven track record over the 6 years in various roles.

  • Education

    • New National High School

      2005 - 2015
      GED

    • Shree Didoo Maheswari Panchayat Vidyalaya

      2015 - 2017
      High School Diploma Business/Commerce, General

    • Youth Computer Training Center

      2017 - 2017
      Diploma in Basic Computer Basic Computer Skills A+

    • Calcutta University, Kolkata

      2017 - 2021
      Bachelor of Commerce - BCom Commerce 5.9 CGPA

    • Jain (Deemed-to-be University)

      2021 - 2023
      Master of Business Administration - MBA Marketing

  • Experience

    • MASPPA TECHNOLOGIES PRIVATE LIMITED

      May 2017 - Nov 2018
      Customer Service Team Lead

      My role as customer service executive is pivotal in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. They serve as the primary point of contact for addressing customer inquiries, resolving issues, and providing assistance

    • AKS Consultancy - India

      Dec 2018 - Oct 2022
      Team Lead

      The role of a Team Leader in this company is to make sure that the correct procedures are followed and routinely give direction to the stuffs on how to improve and achieve their daily goals. In case of a concerning customer the call get directly transferred to the Team Leader for further discussion. The responsibility of keeping a track of attendance and distributing incentives and travel allowance also comes within the job description.]

    • PTS Consulting Services

      Feb 2022 - Mar 2024
      Case Manager

      The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. We have to approve or deny the leave Employee has requested basis of the document and the rules

    • Concentrix

      Apr 2024 - Nov 2024
      Senior Representative

    • BT Group

      Nov 2024 - now
      Senior Representative

  • Licenses & Certifications