James Beck

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Doncaster, England, United Kingdom

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Timeline
About me
Business Analyst Manager at British Telecom
Education
- Danum
  -
Experience
- BT
  Apr 2008 - now
  Transforming BT Consumer’s contact centre advisor and online experience. As sale product owner I responsible for identifying, funding and delivered a roadmap of complex contact centre desktop changes to close order capture system capability gaps and therefore reducing the size of tier two support desks. Delivery insight and change to support reduction in support function correcting order submission failure.
  - Customer Journey Designer: Digital Voice Order Management & Jeopardy
    Oct 2016 - now
  - Business Improvement Practitioner/Specialist: Consumer.com Product Owner
    Aug 2015 - Oct 2016
  - Business Improvement Practitioner: Order submission failure analyst
    Feb 2013 - Aug 2015
  - Contact Centre Offline Operational Support
    Mar 2011 - Feb 2013
  - Customer Resolutions Specialist
    Apr 2008 - Mar 2011
- British Telecom
  Nov 2018 - now
  Business Analyst Manager
Licenses & Certifications
- Certified Scrum Product Owner® (CSPO®)
  Scrum Alliance
  Dec 2020
  View certificate
- BCS Foundation Certificate in Business Analysis
  BCS, The Chartered Institute for IT
  Mar 2019
- BCS Certificate in Requirements Engineering
  BCS, The Chartered Institute for IT
  Nov 2023
- BCS Foundation Certificate in Digital Business Change V1.0
  BCS, The Chartered Institute for IT
  Jan 2025
- Innovation Mini MBA
  Innovation Academy
  Sept 2020
- Practitioner Certificate in Modelling Business Processes
  BCS, The Chartered Institute for IT
  Sept 2024
- BCS Certificate in Business Analysis Practice
  BCS, The Chartered Institute for IT
  Oct 2023