Brandon Dao

Brandon Dao

Desktop Help Technician

Followers of Brandon Dao4000 followers
location of Brandon DaoFrisco, Texas, United States

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  • Timeline

  • About me

    Application Support at Citigroup

  • Education

    • Tarrant County College

      2011 - 2013
      Associate of Arts (A.A.) 3.5
    • University of North Texas

      2015 - 2017
      Bachelor of Science - BS Business Computer Information Systems 4.0
  • Experience

    • ServiceLink National Flood

      Nov 2014 - Aug 2015
      Desktop Help Technician

      Organized flood certificates in an interactive, competitive IT environment• Answer phones and setting up appointments with bank clients • Provided support with flood certificates and account related issues• Manage of web servers and application uptime with logs • Handling of SQL scripts to edit order information and create/delete users• Bulk email interaction with banks and internal workers• Filing detail-oriented tickets for all issues through in house ticketing system• Roll server updates in staging and production environments Show less

    • Bank of America

      Jun 2017 - Oct 2021
      • Security Analyst

        May 2021 - Oct 2021
      • Application Programmer

        Jun 2017 - Oct 2021
    • JPMorgan Chase & Co.

      Nov 2021 - Dec 2022
      Application Support Analyst
    • Fiserv

      Apr 2023 - now
      Application Support Team Lead
    • Citi

      Dec 2023 - now
      Application Support Specialist
  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Aug 2019