Talk to sales Try for Free
Brandon Dao

Brandon Dao

Desktop Help Technician

Followers of Brandon Dao4000 followers
location of Brandon DaoFrisco, Texas, United States

Connect with Brandon Dao to Send Message

Connect

Connect with Brandon Dao to Send Message

Connect

  • Timeline

  • About me

    Application Support at Citigroup

  • Education

    • Tarrant County College

      2011 - 2013
      Associate of Arts (A.A.) 3.5

    • University of North Texas

      2015 - 2017
      Bachelor of Science - BS Business Computer Information Systems 4.0

  • Experience

    • ServiceLink National Flood

      Nov 2014 - Aug 2015
      Desktop Help Technician

      Organized flood certificates in an interactive, competitive IT environment• Answer phones and setting up appointments with bank clients • Provided support with flood certificates and account related issues• Manage of web servers and application uptime with logs • Handling of SQL scripts to edit order information and create/delete users• Bulk email interaction with banks and internal workers• Filing detail-oriented tickets for all issues through in house ticketing system• Roll server updates in staging and production environments Show less

    • Bank of America

      Jun 2017 - Oct 2021

      • Security Analyst

        May 2021 - Oct 2021

      • Application Programmer

        Jun 2017 - Oct 2021

    • JPMorgan Chase & Co.

      Nov 2021 - Dec 2022
      Application Support Analyst

    • Fiserv

      Apr 2023 - now
      Application Support Team Lead

    • Citi

      Dec 2023 - now
      Application Support Specialist

  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Aug 2019