Experience

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  First marvelous discipleship school

  Jun 2015 - May 2016

  Subject teacher

  Plan, prepare, and deliver engaging lesson plans and instructional materials to promote active learning.Develop schemes of work, lesson plans, and assessments in alignment with established procedures.Instruct and guide students in the effective use of learning materials and equipment.Observe, assess, and evaluate student performance and progress.Assign and grade classwork, homework, tests, and assignments.Actively participate in extracurricular activities, including social, sporting, and student organization events. Show less

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  Multichoice group

  May 2018 - now

  Led a team of 30 agents, ensuring high-quality service and customer satisfaction in line with company goals.Provided technical and customer support, resolving escalated issues related to billing, subscriptions, and unwanted services.Identified trends and areas for improvement through data analysis, implementing process changes to enhance service delivery.Mentored and trained agents on effective techniques to improve first-call resolution, increasing team efficiency and subscriber retention.Collaborated with sales and management teams to provide updates on customer programs and adjust accounts as needed. Show less Resolved over 100 customer service queries daily via online channels, ensuring timely and efficient solutions.Addressed customer issues related to operations, sales, and service quality, implementing improvements to enhance service delivery.Promoted DStv and GOtv content on social media, educating customers about available services and offerings.Provided personalized assistance to customers, guiding them in selecting and purchasing products tailored to their needs.Maintained high levels of customer satisfaction through dedicated, one-on-one support and care.Reduced customer complaints by 95% through swift and effective resolution of client concerns. Show less

  • Customer Liaison Team Lead

    Feb 2021 - now

  • Customer Liaison Agent

    May 2018 - now
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  Silver ballers shoes

  Mar 2020 - now

  Creative director

  Designed patterns and prototypes for boots, shoes, and slip-ons.Ensured 100% quality assurance and control throughout the entire production process.Strategically managed in-sourcing and outsourcing of raw materials to maintain high-quality craftsmanship.Implemented and monitored advertising and marketing campaigns to uphold brand excellence.Maintained creative excellence, ensuring timeliness and profitability across all projects.Supervised in-house artisans to ensure on-time delivery of products to clients.Created engaging content for the company’s social media posts and advertisements. Show less

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  Showmax

  Aug 2024 - Oct 2024

  Platoon leader

  Developed and executed sales plans to exceed targets.Recruited, trained, and motivated sales representatives to drive performance.Built and maintained strong relationships with Showmax subscribers.Collaborated with department heads to enhance the overall customer experience.