Experience

• 

  Pink matter solutions

  May 2006 - Jan 2007

  It tech
• 

  Efficient group ltd

  Feb 2007 - Sept 2007

  Server administrator
• 

  Sound stylists

  Sept 2007 - Mar 2008

  Windows server administrator
• 

  About it

  Apr 2008 - Sept 2009

  Network consultant
• 

  Nec corporation of japan

  Oct 2009 - Dec 2011

  Server hardware engineer
• 

  Crystal cube technologies

  Feb 2012 - Oct 2012

  Senior it support engineer
• 

  Atomgate (dbn)

  Oct 2012 - Jul 2013

  It support engineer
• 

  Amazon web services (aws)

  Aug 2013 - now

  • EMEA Operations Manager - Incident Detection and Response

    Nov 2024 - now

  • EMEA Operations Manager

    Feb 2023 - Oct 2024

  • Mgr - Customer Health

    Apr 2022 - Feb 2023

  • Operations Manager - Escalations and (Critical) Event Management

    Oct 2018 - Apr 2022

  • Operations Manager (Premium Support)

    Jul 2016 - Oct 2018

  • Cloud Support Team Lead

    Nov 2015 - Jun 2016

  • Cloud Support Engineer II

    Oct 2015 - Nov 2015

  • Cloud Support Engineer

    Sept 2014 - Sept 2015

  • Cloud Support Associate

    Aug 2013 - Aug 2014