Juan Manuel Maza

Juan Manuel Maza

Followers of Juan Manuel Maza746 followers
location of Juan Manuel MazaIreland

Connect with Juan Manuel Maza to Send Message

Connect

Connect with Juan Manuel Maza to Send Message

Connect
  • Timeline

  • About me

    Enterprise IT Infrastructure | Troubleshooting | Cloud | Virtualization | Customer Relationship Management | Stakeholders Management | Microsoft | Citrix | Software Support

  • Education

    • Microsoft in Reading

      -
      Internship in Microsoft

      Support of Microsoft client and server OS and MS office applications

    • City University

      -
      Bachelor of Science in Business Administration Major in Financial management
    • Citrix

      2024 -
      Citrix Certified Professional - Virtualization (CCP - V)
    • Citrix

      2024 -
      Citrix Certified Administrator - 1Y0-204 Citrix VirtualApps and Desktops 7 Administration Computer/Information Technology Administration and Management
  • Experience

    • Citrix

      Jan 2013 - Mar 2024

      • Delivered prompt solutions for priority customers, minimizing operational disruptions. Diagnosed, analysed data, reproduced, and tested solutions. Educated customers to prevent future issues and enhance IT implementations. Resulted in renewal and expansion of Priority Support agreements.• Delivered extensive support for third-party software integrated with Citrix, fostering strong vendor relationships.• Provided scheduled support to priority customers during upgrades and testing.• Mentored 9 Engineers and participated in 7 recruitment processes for Support roles.• Citrix relied on my expertise for challenging situations, including critical production outages, and restoring at risk customer relationships.• Contributed to building the knowledge database with over 100 technical articles.• Led a project enhancing team Communication Cadence KPI, surpassing 90% target within few months.• Consistently exceeded 90% customer satisfaction target (4 or 5 rating on a 0-5 scale).• Set up and administration of infrastructure that contains cloud, hybrid and on premises environments based on testing labs. Show less

      • Senior Priority Cloud Support Engineer

        Jul 2013 - Mar 2024
      • Senior Technical Support Engineer

        Jan 2013 - Jan 2024
  • Licenses & Certifications

    • Introduction to SQL

      Pluralsight
      View certificate certificate
    • Citrix Provisioning Services 7

      Pluralsight
      View certificate certificate
    • Network Operations for CompTIA Network+ (N10-006)

      Pluralsight
      View certificate certificate
    • SQL Server 2012: Installation and Configuration

      Pluralsight
      View certificate certificate
    • Citrix Certified Adminstrator in Deploying XenDesktop Solutions

      Citrix
      Dec 2014
    • Citrix Certified Administrator in Managing XenDesktop Solutions

      Citrix
      Jun 2014
    • Citrix Certified Administrator in XenApp (CCA)

      Citrix
      Sept 2013
    • Citrix Certified Network Administrator (CCNA)

      Citrix
      Mar 2014
    • Citrix Certified Professional - Networking (CCP - N)

      Citrix
      Feb 2014
      View certificate certificate
    • Citrix Certified Professional - Virtualization (CCP – V)

      Citrix
      Dec 2014
      View certificate certificate