William Thom

Experience

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  Taco Bell

  Jun 2012 - Sept 2017

  Shift Manager

  -End of night procedures – counting drawers, forming deposits, securing store.-Inventory – count all products in the store, and work with management to ensure we are always stocked by placing inventory orders. -Assist store general manager with scheduling and training of staff-Face-to-face customer interaction.

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  Orkin

  Sept 2016 - Feb 2017

  Sales Inspector

  -Provide quality home inspections relating to pest control. -Upsell customers on potential services. -Generate leads over the phone.

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  Self-employed while persuing degree

  Sept 2017 - Feb 2023

  Uber Driver

  -Ensure customers arrive to their destination safely. -Provide a comfortable, friendly environment. -Maintain cleanliness in vehicle.

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  Self Employed (Equity Trading)

  Jan 2021 - now

  Equities Trading (Personal)

  -Time good entry and exit points for profitability -Study macro-economic trends and news catalysts to predict movement in the market -Manage personal portfolio -Look for good day-trading opportunities

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  GEICO

  Feb 2023 - Jan 2024

  Claims Adjuster

  -Take inbound calls or make outbound calls to all parties involved in an auto accident (policy holders, claimants, insurance carriers, body shops, rental companies etc.) to bring claims to a resolution while providing excellent customer service in a timely manner -Investigate auto claims to determine liability: in most cases conducting recorded interviews with multiple parties, reviewing police reports, reviewing damage photos, and any other relevant evidence to the claim to determine who is at fault -Investigate auto claims to determine if there is valid coverage for the parties involved in the claim -Assist customers with any of their claims needs such as answering any questions they may have, setting up inspections for their vehicle, reserving rental cars, discussing coverages, or contacting other insurance companies on their behalf as well as many other tasks -Keeping well organized documentation of every file worked adhering to company and state regulated guidelines -Issue payments to the appropriate parties related to the auto claim whether it be to an individual, to another insurance company, to a body shop etc. -Take inbound calls from parties reporting a new claim. Discuss the entire claims process with the person on the phone as well as gather as much information as possible to create the claim so that it can be handled efficiently and as effectively as possible Show less

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  Plymouth Rock Assurance

  Jan 2024 - now

  Auto Claims Adjuster

  -Take inbound calls or make outbound calls to all parties involved in an auto accident (policy holders, claimants, insurance carriers, body shops, rental companies etc.) to bring claims to a resolution while providing excellent customer service in a timely manner -Investigate auto claims to determine liability: in most cases conducting recorded interviews with multiple parties, reviewing police reports, reviewing damage photos, and any other relevant evidence to the claim to determine who is at fault -Investigate auto claims to determine if there is valid coverage for the parties involved in the claim -Assist customers with any of their claims needs such as answering any questions they may have, setting up inspections for their vehicle, reserving rental cars, discussing coverages, or contacting other insurance companies on their behalf as well as many other tasks -Keeping well organized documentation of every file worked adhering to company and state regulated guidelines -Issue payments to the appropriate parties related to the auto claim whether it be to an individual, to another insurance company, to a body shop etc. -Receive auto damage estimates for review and follow up with customers on those estimates Show less