Shannon Munro

Experience

• 

  Citi

  Aug 2004 - now

  •Manage and maintain India based vendor. •Ensure that service providers/vendors fulfill their respective contractual, performance and financial obligations.•Develop tracking and reporting to monitor vendor performance and intervening when performance falls below an acceptable threshold.•Review/reconcile vendor invoices on a monthly basis. •Maintain vendor management database. Ensure all information is accurate and up to date. •Prepare reports on a weekly, monthly, quarterly, annual, and ad hoc basis. •Establish and maintain productive relationships with service provider/vendor to ensure the two-way exchange of information related to financials, strategies, priorities, requirements, disputes and issues.•Review escalated issues, and determine appropriate actions to ensure performance issues and contractual disputes are resolved in a timely and efficient manner.•Work closely with internal team and business on the vendor audit process, risk assessment process and risk management plan in conjunction with audit deficiency remediation in areas of vendor non-compliance. Show less •Followed best practices to ensure that system functionality meets or exceeds end-user requirements.•Performed simple estimation efforts on projects.•Summarized and articulated issues and risks to project team and senior management.•Participated in project calls as assigned.•Utilized UAT forms to define total testing effort for each assigned project. •Drafted and revised test plans and scripts; executes test scripts according to functional requirements documentation.•Logged defects.•Summarized and articulated issues and risks to project team and management.•Worked with other testing teams to develop integrated methodologies for testing end-to-end transactions.•Studied BRD' s, FS's, CMS, & UI's creating detailed test scripts for each defined requirement.•Created test data to thoroughly test positive and negative program logic; documents evolution of testing cases/scripts for future replication.•Created test conditions in coordination with test calendar dates and batch cycles.•Added / modified scripts for each individual project to Regression Library and as appropriate to the Automation Library upon completion of testing.•Retested defect corrections upon fixed code delivery to ensure problems are resolved .•Provided input into simple estimation efforts on projects.•Attended UAT Checkout Call and provided details of opened defects as necessary.•Opened defects in QC immediately upon identification. Show less Logical and intelligent communication on a timely basis.Addressed questions and resolved escalated issues that arise as a result of inquiries from customers, financial centers, vendors, secured acquisitions and servicing personnel including Eserve and Iseva.Strong ability to manage time as well as multi-task in a fast-paced environment.Underwriting knowledge of 2nd mortgages.Strong communication skills, telephone communication, customer focus, time management, teamwork, leadership, and investigative studies. Show less

  • Compliance Testing

    Apr 2022 - now

  • Vendor Manager

    Jun 2013 - Apr 2022

  • UAT Testing/Quality Analyst 2

    Mar 2012 - Jun 2013

  • Executive Response Unit

    Nov 2010 - Aug 2012

  • Business Control Specialist 2/FNMA Liaison

    Aug 2009 - Nov 2010

  • Trustee Specialist

    Jun 2008 - Aug 2009

  • Funding Investigator/Senior Investigator

    Nov 2004 - May 2008

  • Funding Processor/Auditor

    Aug 2004 - Nov 2004