David Leonel Santa Cruz Alfaro

Experience

• 

  Siemens

  Oct 2002 - now

  SiemensIT Business Engagement/Technology Engineer– Central America - Implement technological solutions to increase productivity, revenues and time management using proprietary IT portfolio- Proprietary software development to increase productivity and improve payroll reporting- Data/analytics expert providing quarterly projections and status reporting to top line executives including CEO and CFO- Reduce operating expenditures 15% per year managing international budgets including Guatemala, El Salvador, Costa Rica, Dominican Republic and Panama- Company-wide Implementation of secure controls and education prevention of Social Media Engineering attacks securing highly confidential information- Manage and report KPI of every IT service including mobility, personal computing, output management, revenues and network webs- Problem resolution expert with second line escalation diffusion reducing employee downtime and increasing productivity- Strong supervisor and inspirational team leader with zero turnover in 3 years with the exception of promotion Show less - IT Services portfolio administration, in order to keep business "on going" and online.- Proprietary software development to increase productivity and improve payroll reporting- Company-wide Implementation of secure controls and education prevention of Social Media Engineering attacks securing highly confidential information- Manage and report KPI of every IT service including mobility, personal computing, output management, revenues and network webs- Problem resolution expert with second line escalation diffusion reducing employee downtime and increasing productivity- Strong supervisor and inspirational team leader with two new members hired recently, adapted perfectly to the team (Good performance evaluation 2015) Show less - IT Services portfolio administration, in order to keep business "on going" and online.- Proprietary software development to increase productivity and improve payroll reporting- Company-wide Implementation of secure controls and education prevention of Social Media Engineering attacks securing highly confidential information- Manage and report KPI of every IT service including mobility, personal computing, output management, revenues and network webs- Problem resolution expert with second line escalation diffusion reducing employee downtime and increasing productivity- Strong supervisor and inspirational team leader with two new members hired recently, adapted perfectly to the team (Good performance evaluation 2015) Show less

  • IT Business Engagement/Technology Engineer-Central America

    Oct 2015 - now

  • IT User Engagement/Technology Engineer– Central America and Dominican Republic

    Sept 2014 - Sept 2015

  • IT Manager for Central America

    Mar 2014 - Sept 2015

  • Support Engineer for Network and helpdesk / Central America

    Oct 2002 - Oct 2014