Servaughn Sampath

Experience

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  The Massy Group

  Feb 2004 - May 2012

  Department Manager

  • Experienced in the realm of inventory management, Transaction processing systems and customer service.• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records• Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments and increase efficiency• Locate, Select and procure merchandise for resale, representing management in purchase negotiations• Ensure the store is in compliance with the operating and customer service standards• Ensure the store is in compliance with the company policy on employ of relevant laws, health and safety standards• Ensure all store sales and promotions are planned and maintained professionally• Complete store operational requirements by scheduling and assigning employees, following up on work results• Maintains store staff by recruiting, selecting, orienting and training employees• Maintains store staff job results by coaching, counseling and discipline employees; planning, monitoring and appraising job results• Manage staff by preparing work schedules and assigning specific duties• Determine staffing requirements and interview, hire oversee those personnel processes• Manage the movement of goods into and out of facilities• Plan store layouts and design displays• Secure merchandise by implementing security systems and measures• Maintain the stability and reputation of the store by requirements Show less

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  Grupo Unicomer / Unicomer Group

  May 2012 - Jan 2015

  Branch Manager

  • Build and maintain a team approach to achieving Branch Sales targets of 25+ million per annum and continuously strive for improved customer service• Lead Team in achieving daily, weekly and monthly sales targets.• Responsible for all aspects of the daily operation of Store including the opening and closing of Store.• Ensure that customers receive service that exceeds their expectations: Special emphasis to be placed on the achieving the agreed turn-around time for product delivery.• Ensure that the Store in maintained in an immaculate state, as is commensurate with health-care delivery standards.• Ensure that stocks are maintained in optimum condition and with adequate security.• Conducting daily Inventory counts, providing weekly stock level reports: Special attention to be given to inventory management and reorder levels.• Employ and display good merchandising techniques. Product display, pricing and Store aesthetics is vital.• Possess complete knowledge of various products and services sold.• Ensure branch compliance of systems, policies and procedures. Strict adherence to internal controls and timely implementation of audit reviews.• Analyse systems, policies and procedures – recommend and implement changes where necessary.• Continuously improve the team’s selling techniques and strategies• Identify opportunities to increase business and service levels for the Store. Show less

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  Digicel Group

  Mar 2015 - Mar 2017

  Help Desk Team Lead

  • Managed a team of 22 help desk and activations agents, ensuring the provision of exceptional customer service. • Oversaw customer billing and payment issues, implementing effective debt management strategies to meet annual targets. • Developed and maintained strong relationships with stakeholders, including dealers, corporate activations, and credit and collections teams. • Monitored and followed up on service orders and faults to ensure efficient delivery of products and services. • Kept accurate records of customer interactions and account changes, ensuring compliance with company policies and procedures. • Participated in ongoing professional development to stay current with industry trends and advancements. Show less

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  Trinidad Real Estate

  Mar 2017 - now

  Ecommerce Specialist / CRM Administrator

  At Trinidad Real Estate, we have made listing and finding real estate properties easier than ever. We are an online listing directory featuring thousands of listings placed by various realtors and real estate agencies. Our extensive database that can be easily browsed through our responsive online system allows you to find the right real estate property you’re looking for.