Pooja Kataria

Experience

• 

  Sidel

  Sept 2020 - now

  Regional Customer Service and Logistics Manager- MEA

  - Managing after-sales services, including spare parts, technical support, and warranty services, for the Middle East region.- Led and mentored high-performing teams to enhance customer satisfaction and operational efficiency;- Managed end-to-end quote-to-cash cycles, optimizing processes and reducing costs;- Implemented solutions that improved cash flow, order fulfillment, and team performance;- Leading logistics operations to ensure the timely and efficient delivery of spare parts and equipment to customers.- Collaborating with internal teams (sales, technical support, supply chain) to resolve customer issues and improve service offerings.- Driving process improvements to enhance operational efficiency, reduce costs, and increase customer satisfaction.- Developing and maintaining strong relationships with key customers, ensuring high levels of satisfaction and loyalty.- Leading and mentoring a diverse team, fostering a culture of teamwork, accountability, and excellence. Show less