Carlos Prazeres

Carlos Prazeres

Support Engineer

Followers of Carlos Prazeres1000 followers
location of Carlos PrazeresCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Service Technical Advisor | Azure Service Support & Improvement | Driving Technical Excellence & Collaboration Across Global Teams | Passionate about Continuous Learning

  • Education

    • Capitol Technology University

      2023 - 2024
      MS in Product Management
  • Experience

    • Wipro Technologies

      Jan 2013 - May 2016
      Support Engineer

      Assist Microsoft customers offering specialised technical support on Microsoft System Center family of products.

    • Microsoft

      May 2016 - now

      Assist Microsoft customers offering specialised technical support on Microsoft System Center with strong focus on Data Protection Manager and Azure Recovery Services.

      • Service Technical Advisor

        Feb 2024 - now
      • Technical Advisor

        Sept 2019 - Feb 2024
      • Support Escalation Engineer

        May 2019 - Sept 2019
      • Support Engineer

        May 2016 - May 2019
  • Licenses & Certifications

    • Professional Coaching Skills

      ACT - The Academy of Coaching and Training
      Dec 2020
    • Diploma in Neurolinguistics Programming

      ACT - The Academy of Coaching and Training
      Nov 2020
    • Kepner Tregoe Practitioner

      Kepner Tregoe Practitioner
      Nov 2019
      View certificate certificate
    • Fundamentals of Red Hat Enterprise Linux for SAP Solutions

      SAP
      May 2021
      View certificate certificate
    • Azure Fundamentals

      Microsoft
      Jan 2019
    • MCSE Private Cloud

      Microsoft
      Feb 2014
    • SAP on Hyperscalers - Strategy, Architecture and Deployment

      SAP
      May 2021
    • Microsoft 365 Certified Fundamentals

      Microsoft
      Feb 2019
      View certificate certificate
    • Say goodbye to downtime with SUSE Linux Enterprise Server

      SAP
      Apr 2021
    • MCTS System Center Configuration Manager 2012

      Microsoft
      Nov 2013
    • Microsoft Specialist - Azure Infrastructure

      Microsoft
      Jun 2015
    • MCSE Windows Server 2012 - Server Infrastructure

      Microsoft
      Aug 2014
    • Dale Carnegie Skills for Success Program

      Dale Carnegie Training
      Mar 2024
      View certificate certificate
    • MCSE Desktop Infrastructure

      Microsoft
      Apr 2014
    • SCA in SUSE Linux Enterprise Server 15

      SUSE
      Oct 2023
      View certificate certificate
    • Make the Move from Individual Contributor to Manager

      LinkedIn
      Apr 2020
      View certificate certificate
    • SAP Certified Technology Associate - SAP HANA 2.0 SPS06

      SAP
      Aug 2023
      View certificate certificate
    • Azure Security Engineer

      Microsoft
      Feb 2020
    • MCSA Windows Server 2012

      Microsoft
      Sept 2013
    • Azure Solutions Architect Expert

      Microsoft
      Feb 2019
    • Azure Administrator Associate

      Microsoft
      Jan 2019