Deep Enrich
Carlos Prazeres
Support Engineer
1000 followers
Charlotte, North Carolina, United States
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About me
Service Technical Advisor | Azure Service Support & Improvement | Driving Technical Excellence & Collaboration Across Global Teams | Passionate about Continuous Learning
Education
Capitol Technology University
2023 - 2024MS in Product Management
Experience
Wipro Technologies
Jan 2013 - May 2016Support EngineerAssist Microsoft customers offering specialised technical support on Microsoft System Center family of products.
Microsoft
May 2016 - nowAssist Microsoft customers offering specialised technical support on Microsoft System Center with strong focus on Data Protection Manager and Azure Recovery Services.
Service Technical Advisor
Feb 2024 - nowTechnical Advisor
Sept 2019 - Feb 2024Support Escalation Engineer
May 2019 - Sept 2019Support Engineer
May 2016 - May 2019
Licenses & Certifications
Professional Coaching Skills
ACT - The Academy of Coaching and TrainingDec 2020Diploma in Neurolinguistics Programming
ACT - The Academy of Coaching and TrainingNov 2020- View certificate
Kepner Tregoe Practitioner
Kepner Tregoe PractitionerNov 2019
- View certificate
Fundamentals of Red Hat Enterprise Linux for SAP Solutions
SAPMay 2021 
Azure Fundamentals
MicrosoftJan 2019MCSE Private Cloud
MicrosoftFeb 2014SAP on Hyperscalers - Strategy, Architecture and Deployment
SAPMay 2021- View certificate
Microsoft 365 Certified Fundamentals
MicrosoftFeb 2019 Say goodbye to downtime with SUSE Linux Enterprise Server
SAPApr 2021MCTS System Center Configuration Manager 2012
MicrosoftNov 2013Microsoft Specialist - Azure Infrastructure
MicrosoftJun 2015MCSE Windows Server 2012 - Server Infrastructure
MicrosoftAug 2014- View certificate
Dale Carnegie Skills for Success Program
Dale Carnegie TrainingMar 2024 MCSE Desktop Infrastructure
MicrosoftApr 2014- View certificate
SCA in SUSE Linux Enterprise Server 15
SUSEOct 2023 - View certificate
Make the Move from Individual Contributor to Manager
LinkedInApr 2020 - View certificate
SAP Certified Technology Associate - SAP HANA 2.0 SPS06
SAPAug 2023 Azure Security Engineer
MicrosoftFeb 2020MCSA Windows Server 2012
MicrosoftSept 2013Azure Solutions Architect Expert
MicrosoftFeb 2019Azure Administrator Associate
MicrosoftJan 2019
Languages
- inInglês
- esEspanhol
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