Prachi Martin

Experience

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  CDAC Computer Institute

  May 2000 - Jul 2003

  Faculty and Office Manager

  Organize, Maintain, and manage class system in proper working condition.Prepare execute lesson plans, assigning tasks and evaluating student work and progress.Develop course syllabus.Helped to organize examinations and assessments.Gathered data and statistics to prepare reports for senior managers.Providing general administrative support and be responsible for servicing and coordinating committees.Was responsible for purchasing office equipment.Involved in practical planning and delivery of courses.Was responsible for coordinating small projects.Processing of all suppliers’ invoices.Raising invoices and credit notes. Show less

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  Zen Finance

  Aug 2003 - Dec 2008

  Customer Support Representative

  Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.Documented customer interactions in the computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Show less

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  Genesis Energy Pvt Ltd

  Jul 2010 - Apr 2016

  Business Analyst

  Requirement’s analysis and elaboration.Customer experience design.Documenting & tracking requirement.Project Planning, Scheduling.Coordination with various systems and stakeholders.Client interaction, status sharing, incident analysis, providing ETA & RCA.Monitoring and tracking project, changes & daily incidences.Production Support

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  CRS Info Solutions

  Feb 2021 - May 2021

  Student Intern
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  Mom Relaunch Non Profit Org

  Aug 2021 - Jun 2022

  Salesforce Administrator

  Set Permission for users using Object Level Security, Field Level Security on SalesforceAnalyzed the business process of the client and then involved in creating the application and data model required for the requirement.Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Created reports, dashboards, and processes to continuously monitor data quality and integrity andCustomized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization. Responsible for setting up Filed Level Security. Create assignment Rules for case escalation.Implemented Field Level security for sensitive data holder fields.Created and used Email templates in HTML and Visualforce.Involved in end-to-end testing and gathering feedback from business usersInvolved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.Involve in working with FlowsDeveloped Apex classes using other platform-based technologies like Visualforce, Force.com IDE.Write SOQL queriesParticipated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing Expertise.Works on a change set.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Developed requirements gathering, brainstorming sessions, prepared Business RequirementDocument (BRD) for Salesforce.com implementationsParticipated in deployment activities including change set Experience in integrating G-suite with SFDC Troubleshoot user issues in the Salesforce CRM platformPerformed testing activities. Show less

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  SS&C Intralinks

  Jul 2022 - now

  Application Support Analyst