Michael Bryan

Experience

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  Frito Lay, Inc

  Aug 1987 - Dec 1990

  Analytical Chemist Frito-Lay Quality Assurance Lab

  Routine quantitative and qualitative analysis using computerized instrumentationRoutinely updated databases

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  Texaco

  Dec 1990 - Feb 1998

  Research Chemist

  Contributed to original industrial research and conducted chemical synthesis of products for enhanced oil recoveryRoutinely dealt with proprietary information. Used and maintained computerized instrumentation and databases for analysis and upgrading instrumentation software

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  KLTV

  May 1999 - Dec 2001

  Computer Graphics Operator

  Created computer graphics and superimposed text for news and special programs. Used Photoshop and other computer graphic software specific to television industry. Assisted in production of the Farm & Ranch Report.

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  University of Texas at Tyler

  Sept 2001 - Oct 2006

  Administered of one of the web-based course management systems called "Blackboard". Supported students and faculty with Blackboard, IT, and applications.Designed web pages and web applications using HTML, ASP, VBScript, and JavaScript. Provided technical assistance to nursing professors on web applications and a web-based content management system called Blackboard (similar to Share Point)Taught basic web design web skills.Supported users with IT and applications Assisted instructors and students with general programming and computer questionsSupported student and faculty with applications Taught a course in Digital Electronics Lab for 3 semesters

  • Assistant Web Administrator

    Jan 2004 - Oct 2006

  • Student Associate

    Jan 2003 - Dec 2003

  • Lab/Research Assistant

    Sept 2001 - Jan 2003
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  Tyler Morning Telegraph

  Jun 2003 - Dec 2005

  Graphics/Photography Technologist

  Managed high volume processing of photographySupported Photo Department with IT and applicationsUsed Photoshop 7 to edit photosAssisted web department with updates and graphics

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  LeTourneau Technologies

  Oct 2006 - Nov 2008

  Maintained domain user accounts using Active Directory on a Windows 2003 Server environment.Assisted Domain Administrators with Group Policy Object and Organizational Unit maintenance.Experienced with email account within Microsoft Exchange 2003 and 2007Experienced in assisting auditors during Sarbanes-Oxley audits.Worked with and maintained Sarbanes-Oxley protocols. Generated and maintained reports for the various IT different departments and Domain AdministratorsGenerated documentation for user creation, network access, and hardware access. Strong experience in communication with executives, managers, supervisors and users in a professional manner to resolve account, network and email access problems. Provided first level security for business applications such as IBM i5 and Global Shop Provided first level network administration on network resources and FTP access Show less Provided first and second-level solutions to problemsSupported users with applications, user accounts, network, hardware and Outlook email.Installed engineering graphic applications (AutoCAD, Catia, Solid Edge) to new and current computer systemsGained familiarity with IBM i5 and Mapics XA browser (graphic user interface used with the i5)Supported users with Microsoft Office (2003 and 2007) application issuesAssisted administrators with company-wide software updatesBecame responsible for basic user account maintenance and assistance. Configured and deployed new computer hardware and peripherals to end-usersExtensive experience in communicating with managers, supervisors and users in a professional mannerManaged the Help Desk in the absence of the Help Desk Manager Show less

  • Security Support Specialist

    Aug 2007 - Nov 2008

  • End User Support Specialist

    Oct 2006 - Aug 2007
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  Smith County

  Nov 2008 - Feb 2010

  IT Specialist

  Maintained and supported a network of 50+ computers in the Emergency Operation Center (EOC). The network consisted of three Dell Servers, two proprietary servers for communications recording and logging (Higher Ground), a time server (Cymphonix), and a PIX firewall. The servers were connected to a Cisco router using Cat-5e.Maintained networked paging system. The system consisted of 3rd-party paging on the server-client side, and another program, Page Monitor, was used to monitor and setup the paging protocols, profiles and groups on the paging side. Responsible for Internet filtering via White-listed and Black-listed IP-addressing using a proxy server (Cymphonix Network Composer). I also created special groups with internet-usage rules for Quality of Service (bandwidth usage and internet application usage by priority).Maintained user IP connections in multiple VLAN's using a Telnet connection from a command line. Each VLAN was associated with a specific function or group (Smith Co. Users, 911 dispatch operators, time server, IP radio traffic, etc.). Updated and maintained settings on Cymphonix time server. The internal software was maintained via a web interface. The BIOS was updated using a serial connection and command-line procedures using a 3rd party program (Putty.exe).Maintained server and set network connections for IP radio traffic (Higher Ground - Commercial Electronics) on multiple computers. This was used to monitor police radio traffic by 911 dispatch and the Sheriff’s Dept.Maintained user profiles using Cisco’s VPN client on a Secure Virtual Private Network (VPN). The VPN used the IPSec/LPT2 protocol for tunneling.Maintained user accounts and network access using Active DirectorySupported users county-wide with Microsoft Office SuitesSupported Windows Operating SystemsExperience using Symantec Ghost and Backup ExecutiveExperience with Exchange Server 2003/2007Wrote C program to automatically update page logs for 911 Dispatch Show less

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  Comal County

  Oct 2010 - May 2012

  PC Systems Administrator

  Maintain computers, servers, software, and infrastructure for Comal County. The county seat is in the city of New Braunfels, TX. This includes The Sheriff's Office, Emergency Operations Center (EOC), County Buildings and Departments, and the Department of Public Safety Patrol Office in New Braunfels.Routinely troubleshoot computer problems, internet access, update servers, and educate users.

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  Infosys

  Nov 2012 - Jul 2013

  Windows Server Administrator

  I was contracted to work for SYSCO Foods in Houston. I maintained specific servers related to the company's transportation system. I also maintained a proprietary application called RoadNET,designed to monitor trucking while on the road.As need, I built physical servers using Windows Server 2008. The company have several virtual server that required updating; these ran Windows 2000 server, Windows 2003 server, and Windows 2008 server.

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  CITGO Petroleum

  Aug 2013 - Apr 2014

  Security Support Specialist

  I assisted in overall security of user account using Active Directory and Group Policy. users were created and disabled according to manager approval/authority.I also assisted with preparations for Sarbanes-Oxley audits.

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  Self

  Apr 2014 - May 2017

  Independent Contractor

  I gave one-on-one assistance and troubleshooting and repairing of desktop and laptop computers.Routinely, I was involved in consulting, advising, procuring, and training in Windows OS and Office Software.I gained experience in repairing Windows 7, 8, 8.1, 10.

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  NWN Corporation

  May 2017 - Aug 2017

  Technician

  This was a temporary position repairing laptop computers for local Independent School Districts.I repaired: HP: 2760p, Revolve 810G and Fujitsu: T734 laptops.

• 

  Houston Community College

  Feb 2018 - Jul 2019

  Continuing Education Instructor

  I taught an introduction to Microsoft Office. This dealt with the fundamentals of Microsoft Word, Excel, PowerPoint, and Access. The students finished by receiving a Certificate of Achievement.

• 

  Kelly Services

  Mar 2018 - Aug 2018

  Contractor for NCI Building Systems

  I was responsible for Level 1 and Level 2 Help Desk calls. This included general hardware and software support, including setting up new PC’s /laptops for end users and executives.I also assisted in training end users with software and hardware and updating instructions and protocols.I also assisted System and Network Administrators with small projects and issues.With my background teaching Microsoft Office I was able to troubleshoot Microsoft Office issues, especially with Excel issues since most business units used this. I also gained experience with Microsoft Cloud, and Microsoft Azure. Show less

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  Compugen Inc

  Mar 2019 - Jul 2019

  Client Support Analyst

  Supporting end users with Tier 1 to Tier 3 computer issues. Assisting users remotely domestically (Nashville, Boston) and Internationally (Ontario, Canada).End users are both staff and executives within the organization.Imaging Windows 7 OS and migrating others to Windows 10 OS.Educating users and staff as to computer security, best practices and computer usage.

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  Cognizant

  Jul 2019 - May 2020

  Senior Systems Executive, IT US Services

  Computer/System Engineering for an international companySupporting end users with Tier 1 to Tier 3 computer issues. Assisting users remotely domestically (Nashville, Boston) and Internationally (Ontario, Canada).End users are both staff and executives within the organization.Imaging Windows 7 OS and migrating others to Windows 10 OS.Educating users and staff as to computer security, best practices and computer usage.

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  Cognizant

  Feb 2021 - Feb 2022

  Systems Analyst

  Work remotely. Process tickets of server alarms for Freddie Mac. Utilize applications (Service Now, CyberArk, Cisco Jabber. Finesse, Autosys, and other proprietary applications. Also troubleshoot user requests from calls. Worked 1 on 3 shifts.

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  Texas A&M University, Institute of Biomedical Science, and Technology

  Mar 2023 - Feb 2024

  End User Support II

  I maintained service tickets in Service now. I also logged into Jabber to assist with calls. I maintained the computers and systems for the Institute of Biomedical Science and Technology in Houston for Texas A&M University.Support user with education, assistance, software installation, hardware setup, and printer setup. Gave advice to users with personal computers, software, and printers.