Shantanu Kulshreshtha

Experience

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  Cli3l-e-services

  Jan 2004 - Nov 2004

  Technical Support Executive

  Roles and Responsibilities: Handling & solving technical queries over the phone for Lexmark Printer

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  MDL Enterprises

  Jul 2006 - Aug 2006

  Management Trainee

  Business Development and Analysis Job Profile: E-Marketing, Acquiring New Clients, Marketing Research.; Project title: Inventory system -Software for MDL Enterprises Language:Visual basic; Windows 98; Inventory Software for a Company named MDL Enterprises, Manufacturers of heat sinks. Consists of client and product database, purchase and sale details, Developed according to company requirements and is being used by the company. Desk Projects:1. Project titleInformation System for Shopping MallLanguages Backend Platform; the objective of this project was to develop an Information System for the customers of a particular Shopping mall. All the details about each floor and the items available with the prices will be available to the customer on the click of a button at the entrance of the mall through a computer; KaunBanegaDusHazarpatiLanguage: CPlatform: Windows 2000; This project involved making a similar game as the Famous game show KBC, we have quiz questions with 4 choices from which the correct answer has to be selected. Three life lines have been provided i.e., phone a friend, 50:50, and Audience poll. The goal is to reach 10,000Rs. Question and answer it correct; Simulation of Single Server QueueLanguage: CPlatform: Windows 2000; this simulation was developed to show how the requests made by different process for their executions are handled by the queue. Show less

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  MDL Enterprises

  Sept 2007 - Mar 2009

  Marketing Manager

  Roles and Responsibilities:Leading and guiding the sales force of the company. Planning the marketng activities.Vendor management for Brand communication needs of the company. Managing all External and internal communications of the company

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  HSBC Global Services

  Sept 2009 - Feb 2010

  Customer Service Executive

  Roles and Responsibilities: Solving banking queries for UK Customers over phone

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  IBM

  Feb 2010 - Aug 2015

  Sr. Sever admininstrator

  Workload management in team(Change and Incident tickets)SLA ManagementExcel reportingTeam managementAccount Reporting FocalMaking the team GDF (Global Delivery Framework) Audit Compliant_______________________________________________Extensive experience in setup, configuration, upgrade, maintenance, performance monitoring and troubleshooting on Sun SolarisInstalling, upgrading, patching and configuring SUN Solaris 8/9/10 on Sun Servers Using Jumpstart Servers and Interactive Installation.Hands on experience in administration and maintenance of application services like DNS, Mail, HTTP, Apache Tomcat, Squid, DHCP, SMTP, FTP, POP3, NIS and NFS. Performance monitoring and capacity planning.Effective communication skills developed through continuous interaction with global clients and internal management and motivating team player. ability to handle significant workload with experience in managing multiple projects concurrently in a matrix process environment.Creation, Deletion, Modification of user accounts and groups on Active DirectoryWindows Server Administration – Removal of expired accounts, files and folders from the serverCreation, modification and deletion of user accounts on exchange serverCreation, deletion and modification of distribution lists, shared folders, Mailboxes, shared Calendars on Exchange ServerCreation, deletion and modification of blackberry user accounts on blackberry servers along with modification and implementation of blackberry policies for client.Creation of VPN Connection for the client and remote access on Client Networks.Providing access to central research laboratory data to Clients and its external customer via web based application called Lab link used to manage lab data.Managing access to in house client applications like VPTS, ZAVACOR, ANTRIM etc. Show less

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  Microland Limited

  Feb 2016 - Sept 2016

  Technical Specialist

  Windows & Vmware specialist:Handling 5000 servers environment, Hybrid Cloud Infrasttucture, MS DB clusters, vcenter operations, NFS Storage, SAN, Vmware Vsphere, Esxi, Vmotion.Monitoring tools like HPSIM, vCops, SCCM, Big Panda, Zenoss etc.Active directory, Domain controllers, Group Policies, DNS, DHCP, vm builds & decoms, Server Hardening, Vunerability fix, patching using wsus, SCCM, Shavlik.ESXI Patching using Update Manager, Vmware Administration. Datastore addition, expansion and removal.Installation of drivers on ESXI along with firmware upgrade.Physical to virtual migration of servers.Dns Zone transfers, Creation of DNS records like Alias etc, Configuring forwarders and Zone creations.Knowledge on ITIL framework.Incidents, Change and Problem Tickets.Ticketing tools like Service now, Maximo.Performance monitoring and capacity planning.Effective communication skills developed through continuous interaction with global clients and internal management and motivating team player. Ability to handle significant workload with experience in managing multiple projects concurrently in a matrix process environment.Creation, Deletion, Modification of user accounts and groups on Active DirectoryWindows Server Administration – Removal of expired accounts, files and folders from the serverCreation, modification and deletion of user accounts on exchange serverCreation, deletion and modification of distribution lists, shared folders, Mailboxes, shared Calendars on Exchange ServerCreation, deletion and modification of blackberry user accounts on blackberry servers along with modification and implementation of blackberry policies for client. Show less

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  DXC Technology

  Sept 2016 - Jan 2018

  Automation Engineering

  Automation:Extensive experience with Powershell, Java scripting, hp operation orchestrator, Winautomation, automation.Windows & Vmware specialistHandling 5000 servers environment, Hybrid Cloud Infrasttucture, MS DB clusters, vcenter operations, NFS Storage, SAN, Vmware Vsphere, Esxi, Vmotion.Monitoring tools like HPSIM, vCops, SCCM, Big Panda, Zenoss etc.Active directory, Domain controllers, Group Policies, DNS, DHCP, vm builds & decoms, Server Hardening, Vunerability fix, patching using wsus, SCCM, Shavlik.ESXI Patching using Update Manager, Vmware Administration. Datastore addition, expansion and removal.Installation of drivers on ESXI along with firmware upgrade.Physical to virtual migration of servers.Dns Zone transfers, Creation of DNS records like Alias etc, Configuring forwarders and Zone creations.Knowledge on ITIL framework.Incidents, Change and Problem Tickets.Ticketing tools like Service now, Maximo.Performance monitoring and capacity planning.Effective communication skills developed through continuous interaction with global clients and internal management and motivating team player. Ability to handle significant workload with experience in managing multiple projects concurrently in a matrix process environment.Creation, Deletion, Modification of user accounts and groups on Active DirectoryWindows Server Administration – Removal of expired accounts, files and folders from the serverCreation, modification and deletion of user accounts on exchange serverCreation, deletion and modification of distribution lists, shared folders, Mailboxes, shared Calendars on Exchange ServerCreation, deletion and modification of blackberry user accounts on blackberry servers along with modification and implementation of blackberry policies for client. Show less

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  Société Générale

  Jan 2018 - Sept 2018

  Systems Technology Lead(Cloud Automation and Development)

  Automation of L1, L2 tasks using in house development.Addressing escalated issues and contributing to Orchestration Using Orchestration tools like HPOO, Vmware Vrealize.Knowledge on RPA tools like Winautomation and Blue Prism,Hands on experience in core Power shell automation, Python.Contribute to training and learning needs of peer group as trainer on automation and development in organisation.SCCM auto recovery scripts and resolving of alerts.L3 level knowledge on VmWare, Active directory, windows, DNS, DHCP.Contributing for manual efforts elimination.Drive Automation projects from requirement analysis till implementation and post implementation testing and maintenance. Show less

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  Kyndryl

  Sept 2018 - Sept 2022

  Senior Developer Lead (Cloud Automation and Development)

  Manage escalations, Mentor, Recruit and train team members.Product development, enhancement, bug fixes And automated service request handling for clients in hybrid cloud infrastructure.Automation of routine infrastructure including Cloud development related jobs like IAAS, PAAS, XAAS, process automation, orchestration development and configuration management using tools like chef, Ansible

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  Credit Suisse

  Sept 2022 - Aug 2024

  VP Automation

  • Designed strategies for DevOps and Automation, setting yearly objectives and leading tech recruitment efforts.• Managed solution designs and code releases, integrating infra components using APIs.• Supervised new Automations, onshore and offshore resources, and promoted agile methodologies.• Attended management and client meetings, reporting on quality status and conducting post mortems.