Tamara Marrs

Tamara Marrs

Help Desk Analyst I

Followers of Tamara Marrs111 followers
location of Tamara MarrsTulsa, Oklahoma, United States

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  • Timeline

  • About me

    FAA sUAS Waiver Analyst/FOIA Analyst at Cherokee CRC

  • Education

    • Northeastern State University

      -
      Bachelor's degree Mathematics
  • Experience

    • Cherokee Nation

      Sept 2010 - Jun 2013
      Help Desk Analyst I

      Install and configure software.Provide support to internal customers via phone, email and remote tools.Document and provide training to internal customers on various hardware and software components.Document all symptoms, troubleshooting steps and client communications related to any technical issue or support request.

    • Tulsa Tech

      Jun 2013 - Nov 2019

      Work with internal business teams to discover new project requirements.Provide detailed diagrams and written documentation on existing and proposed solutions.Provide second to third level support to internal customers on system software requests and issues.Assist with elicitation and documentation of business needs relating to software implementation.Create and disseminate documentation on organizational procedures relating to system software.Write, troubleshoot and maintain reports of low to medium complexity using SQL and Crystal Reports. Show less

      • Associate Business Systems Analyst

        Apr 2018 - Nov 2019
      • Tier II Support Technician

        Jun 2013 - Apr 2018
    • Cherokee CRC

      Nov 2019 - now
      FAA sUAS Waiver Analyst/FOIA Analyst

      Provide data analysis, research, technical, and clerical input for small unmanned aircraft system (sUAS) waiver inquiry documents.Provide support for federal client, Federal Aviation Administration.Generate reports.Draft and proofread documents.File sUAS inquiries, waivers, and supporting material into Government archives.Process waiver requests for Unmanned Aircraft Systems (UAS).Confidentiality, discreet handling of all business.Organize and multitask ongoing projects with excellence.Perform a variety of administrative functions.Perform data entry and cataloging. Show less

  • Licenses & Certifications

    • PH125.1x: Data Science: R Basics

      HarvardX - An Online Learning Initiative by Harvard University through edX
      Aug 2019
      View certificate certificate
    • Open Source Tools for Data Science

      Coursera
      Jun 2019
      View certificate certificate
    • Life/Employment Skills

      Cherokee Nation Career Services
      Dec 2010
    • Apple Certified Macintosh Technician (ACMT)

      Apple
      Jun 2014
    • Data Science Orientation

      Coursera
      Jun 2019
      View certificate certificate
    • Microsoft Office Specialist Master Certification (MOS)

      Microsoft
      Jan 2011