Tamara Marrs

Experience

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  Cherokee Nation

  Sept 2010 - Jun 2013

  Help Desk Analyst I

  Install and configure software.Provide support to internal customers via phone, email and remote tools.Document and provide training to internal customers on various hardware and software components.Document all symptoms, troubleshooting steps and client communications related to any technical issue or support request.

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  Tulsa Tech

  Jun 2013 - Nov 2019

  Work with internal business teams to discover new project requirements.Provide detailed diagrams and written documentation on existing and proposed solutions.Provide second to third level support to internal customers on system software requests and issues.Assist with elicitation and documentation of business needs relating to software implementation.Create and disseminate documentation on organizational procedures relating to system software.Write, troubleshoot and maintain reports of low to medium complexity using SQL and Crystal Reports. Show less

  • Associate Business Systems Analyst

    Apr 2018 - Nov 2019

  • Tier II Support Technician

    Jun 2013 - Apr 2018
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  Cherokee CRC

  Nov 2019 - now

  FAA sUAS Waiver Analyst/FOIA Analyst

  Provide data analysis, research, technical, and clerical input for small unmanned aircraft system (sUAS) waiver inquiry documents.Provide support for federal client, Federal Aviation Administration.Generate reports.Draft and proofread documents.File sUAS inquiries, waivers, and supporting material into Government archives.Process waiver requests for Unmanned Aircraft Systems (UAS).Confidentiality, discreet handling of all business.Organize and multitask ongoing projects with excellence.Perform a variety of administrative functions.Perform data entry and cataloging. Show less