Jason Johnson

Experience

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  AcceptanceNow

  Jan 2017 - Oct 2018

  Assistant Sales Manger

  Converted referred customers by educating them on price options, Features and benefits of rental agreement. Going over all details and making sure there is a clear understanding of the rental agreement and process. Making a clear understanding of payment expectations and payment options, At all stages of rental agreement. Collections credit approvals and denials. Superior customer service, time management, data entry, customer engagement and problem solving. Improving store operations by building solid relationships with customers and team member's. Being vigilant with account records to provide solutions. Show less

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  Apple

  Jul 2017 - Jul 2018

  Technical Specialist

  Expert in particular field of knowledge, providing customer driven detailed

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  Uber

  Oct 2018 - Aug 2020

  Green light Hub Expert

  Build and maintain strong relationships with local partners on a shared commitment to achieving results for partner experiences Consistently communicate new and constuctive updates training results to show the impact of training on kpi.Be a passionate advocate for ensuring the highest quality learning and development opportunities for our in person support teams, which in turn enables us to be passionate advocates for our driver partners Consistently exceeding all metrics for mid west teams Highly adaptable to all changes and updates in bliss Deliver 5-star, in-person support to our driver-partnersWalk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platformHelp existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)Help brand the Uber name and get driver-partners excited to be on the roadStay on top of new Uber policies, procedures, and programs that affect driver-partnersWork with the Driver Operations team to make our support processes even betterAssist with events and promotions as needed (occasionally off-site, during off-hours or weekends)Assist with day to day Operations at the Detroit Greenlight Hub, which include maintaining local Lost & Found in compliance with global procedures, scheduling, and receiving inventory supplies.Participate in local branding initiatives, partner appreciation events, and the EATs launch in the Detroit Market.Consistently read between the lines of communication in order to handle escalated interactions with partners and provide a solution. Technical support on ios and andriod platforms Customer deescalation customer conversion. Show less

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  Raymond James

  Sept 2021 - now

  Account Specialist