Enzo Galletta

Experience

• 

  Demoulas Super Markets, Inc.

  Jan 2017 - Jan 2017

  Front End/Stock Associate

  • Stocked and maintained shelves to ensure a neat appearance.• Helped customers find products.• Assisted management in taking inventory.• Bagged groceries, performed cashier duties, and collected carts during peak times.

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  Papa Gino's

  Jan 2018 - Jan 2018

  Team Member

  • Recorded customer orders both in-store and over-the-phone and processed payments.• Worked as a team to ensure that customers received their food in a timely manner and were satisfied.• Listened to customer feedback and took necessary steps to resolve dissatisfaction.• Assisted kitchen in preparing large catering and school lunch orders.

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  Northeastern University Information Technology Services

  Feb 2019 - Jun 2020

  • Supervised, mentored, and assessed over 100 student employees• Met individually with student employees to discuss performance, raises, and promotions• Solved over 500 software, hardware, networking, printing, and account issues experienced by Northeastern students, faculty, and staff• Developed workflows and automations to improve efficiency using Microsoft Power Automate• Analyzed historic ServiceNow data through reports and identified areas of potential improvement for the Student Quality Assurance project team Show less

  • Lead Customer Experience Technician

    Nov 2019 - Jun 2020

  • Customer Experience Technician

    Feb 2019 - Nov 2019
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  ARIA Cybersecurity Solutions

  Jun 2020 - Jan 2021

  Engineering IT Co-op

  - Develop software integration tests on container-based applications in Pythonand Bash used in Jenkins CI Pipeline for ARIA Cybersecurity appliances andsmart NICs- Administer bare-metal and virtual Linux (CentOS, Ubuntu) hosts with ESXiand KVM/QEMU for both software development/testing and daily businessoperations- Set up demo/test configurations of product deployments for differentcustomer use cases (air-gapped, LAN, and WAN-placed components)- Created and tracked issues using Jira tickets Show less

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  Northeastern University Information Technology Services

  Jan 2021 - Jul 2021

  Student Network Technician

  - Fulfilled customer requests for network changes by patching ethernet ports and configuring Juniper access switches and Aruba Wireless Access Points- Maintained inventory and configured backup equipment for use in emergency failures- Developed tools (with Python, Ansible) to automate repetitive tasks to increase team productivity and efficiency

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  MORSE Corp

  Jul 2021 - Oct 2024

  Software Engineer

  - Develop mission planning tools, simulations, APIs, and user interfaces in Python, ASP.NET Core, and React.- Create GitLab CI pipelines to establish continuous static code analysis, testing, and deployment of Docker images to AWS ECR.- Manage cloud deployments of AWS services (EC2, ECS, RDS, SQS, Lambda, API Gateway) of development, test, and production environments using Terraform.

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  Sphinx Defense

  Nov 2024 - now

  Software Engineer