Experience

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  Montainge a.h. limited

  Feb 2000 - Feb 2001

  Training lead (sales enablement)

  ● Started as a Sales Executive for CLARINS Body and Skin Care Solutions and Cosmetics, evolving into the role of Training Lead six months later.● As Training Lead, drove sales growth by developing and implementing effective sales enablement strategies, support, tactics, and action plans to meet or exceed sales targets and revenue goals, contributing significantly to the Business's bottom line. These included restructuring of the sales team and their operations, designing & delivering training programs, monitoring sales team performance through regular evaluations and KPI tracking, and analyzing and utilizing results to develop data-driven insights to optimize training effectiveness, improve personnel performance, and prepare insightful reports for management.● Assisted in quarterly stocktaking at retail outlets to support accurate inventory records and efficient stock management.● Provided occasional administrative support to the Managing Director, demonstrating flexibility and a willingness to assist in various capacities to ensure smooth operations. Show less

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  Jackson, etti & edu

  Feb 2001 - Feb 2003

  Practice manager

  ● Oversaw the seamless day-to-day operations of the Practice, orchestrating staffing, scheduling, and facility management with precision to ensure optimal efficiency and client satisfaction.● Managed general office administration, procurement, and vendor relationships to ensure smooth operations and cost-effective solutions.● Ensured the maintenance of office facilities for employee health, safety, and productivity, addressing any issues promptly and efficiently.● Recruited, trained, mentored & coordinated a team of 10 talented administrative and paralegal staff, ensuring compliance with set work standards, service delivery quality, and the company's culture of excellence.● Provided high-level administrative support to the firm’s five name partners, including managing schedules, coordinating internal and external meetings, preparing reports, and handling correspondence.● Arranged travel itineraries, accommodations, transportation, and reimbursements for the Firm's executives; coordinated meetings, conferences, and special events logistics.● Provided exceptional administrative and operational support to enhance team efficiency and process flow, contributing to a positive and productive work environment. Show less

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  Xerox

  Apr 2003 - Apr 2004

  Executive assistant (to the managing director)

  ● Provided high-level administrative support to the Managing Director/Chief Executive Officer, a UK national, which included preparing correspondence, reports, and presentations, maintaining files and databases, and conducting research.● Served as a primary point of contact between the Chief Executive and internal/external stakeholders of the Business, coordinating communications, scheduling and organizing meetings & events, and maintaining professional relationships.● Assisted with major initiatives and projects, including the Organization's ISO 9001 Certification.● Drafted and reviewed Service Level Agreements and business proposals to support risk reduction, improve services, and support operational efficiency.● Supported the Human Resources Department in the Annual Employee Performance Review process. Show less

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  Kimberly ryan

  Apr 2004 - Aug 2005

  Operations manager / hr consultant

  - Operations Manager (Knowledge Resources):● Directed day-to-day operations of this start-up subsidiary of Kimberly Ryan, ensuring achievement of key business targets, effective operational management, and continuous improvement initiatives.● Developed project management roadmap and sales reporting template for enhanced operational efficiency, contributing to streamlined processes and better performance tracking.● Conducted vendor sourcing, recruitment, and engagement, managing vendor service contracts and agreements to ensure optimal service delivery and cost efficiency. Represented the company to vendors, customers, and external stakeholders, fostering strong relationships and enhancing the company’s reputation.● Coordinated training program administration and logistics, overseeing the upskilling of over 400 civil servants in the MS Office suite within four months.● Achieved a gross revenue of N 18 million within three (3) months, demonstrating strong business acumen and strategic planning skills.- HR Consultant (Kimberly Ryan):●Led the inaugural Project Implementation Team, overseeing projects from planning to execution, ensuring timely delivery and adherence to quality standards.●Participated in recruitment and executive headhunting assignments, designed training & development programs, and crafted HR policies, procedures, and systems for clients.●Developed & managed the firm's first comprehensive Knowledge, Skills, and Abilities (KSA) database of all applicants, significantly enhancing the recruitment process. Show less

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  Maersk

  Oct 2005 - Mar 2007

  Chief of staff (reporting to the chief executive/managing director)

  ● Reported to the Managing Director/Danish Consul-General, providing comprehensive operational and logistic support to the office, ensuring smooth and efficient operations.● Provided high-level administrative support to the Managing Director/Consul-General, including managing schedules & travel arrangements, coordinating meetings, conducting research, supporting internal investigations, preparing reports, and handling correspondence.● Represented the Chief Executive on various project teams & special committees to support and ensure timely completion of assigned projects & deliverables.● Coordinated Executive Management appraisal sessions and oversaw the selection of and logistic arrangements for executive-level learning & development programmes.● Organized a wide variety of corporate events in collaboration with relevant departments. Show less

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  Technoton ltd

  Apr 2007 - Dec 2007

  Head, admin & project support services

  ● Reported to the Founder & Managing Director, overseeing the organization's support functions, including administration, human resources, and IT, to ensure alignment with corporate goals.● Revised, developed, and implemented policies and procedures to align with new corporate goals.● Liaised between the company and regulatory agencies.● Managed vendor relations and procurement processes.● Crafted a new employee handbook and HR manual to clarify organizational changes, ensuring employees were well-informed about new or updated company policies and procedures.● Implemented health and safety policies, enhancing workplace safety and compliance with regulatory standards. Show less

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  African alliance insurance plc.

  Jan 2008 - Dec 2013

  General manager, human resources & corporate services

  ● Oversaw all human resource management activities for a workforce of 120 full-time employees and nearly 2, 000 financial advisors. ● Led Organisational Development initiatives, including redefinition of existing organisational structures, improving communication, efficiency, and facilitating new corporate culture initiatives, resulting in improved workforce productivity.● Implemented change management strategies to maintain harmonious labour relations, establish credibility, and minimize internal resistance to staff restructure efforts. ● Led all HR functions, including budget development, recruitment, performance management, compensation reviews, payroll/benefits administration, staff welfare, training, and labour relations. ● Oversaw facility management activities for 17 upcountry offices, including renovations, relocations, and space sourcing to maintain brand alignment, health & hygiene, high productivity, and employee/customer satisfaction. ● Successfully resolved several long-standing legal compliance and statutory matters. ● Played a pivotal role in transiting traditional HR systems to a cloud computing platform, enhancing efficiency and flexibility.● Maintained industrial harmony over a five-year tenure, enhancing employee engagement and retention, and facilitating the peaceful disengagement of 30% of the workforce per prevailing employment laws and within budget to align the workforce with strategic objectives. ● Introduced and monitored health and safety policies, ensuring a safe working environment.● Regularly prepared & presented reports on people management to the Board & Company Management, analyzing data from HR metrics to aid data driven decision making on recommendations for proposed strategic initiatives and related programmes. Show less

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  Firstbank nigeria

  Dec 2013 - Jan 2015

  Assistant general manger, head, human resources & corporate services, general & life insurance

  ● Reported to the Managing Director/CEO, serving as the steward for HR leadership during the acquisition & merger of FBN Insurance and Oasis Insurance Plc. ● Advised executive management and the board on corporate governance and legal compliance issues related to people and general administration in support of the new Company strategy.● Directed HR audits, talent assessments, workforce planning, and compensation reviews during the merger to ensure seamless integration. ● Led a team of eight, providing strategic direction and leadership of the HR & Corporate Services functions, aligning activities with organizational objectives to drive operational excellence. ● Oversaw HR function activities, including budget development, recruitment and selection processes, talent management, performance management, leadership development, policy development, reward/recognition programmes and employee relations, ensuring alignment with business goals and values. ● Reviewed and revitalized the Organization’s management development programmes, recruitment strategies, and performance management processes to reflect culture change and align with the revised company strategy.● Provided guidance, coaching, advisory services, and support to senior management & employees on performance management issues, goal-setting, and career development to create and sustain an inclusive, diverse work environment, optimize performance, and achieve business goals. ● Presented regular reports to the Board and Company Management, analyzing data from HR metrics to inform and support data driven decision making on proposed strategic initiatives.● Managed corporate events such as board meetings, significant birthdays and anniversaries, the annual Industry Picnic and EOY events, and other organizational occasions to cultivate team spirit and inclusion.● Oversight of general administration, corporate communications, vendor relations, and facility management activities for the company's 14 locations. Show less

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  Onitsha memorial specialist hospital

  May 2015 - Feb 2024

  Chief operations officer

  After the passing of its' founder in 2014, I assumed the role of Chief Operations Officer for the restructured organisation. During this tenure, I spearheaded the comprehensive renovation and upgrade of hospital facilities, devised market penetration strategies, and navigated key challenges in planning and directing daily company activities. Additionally, I adeptly managed personnel and operational concerns during the period of transition, while introducing and overseeing the integration of advanced technologies to streamline processes, enhance record management, and optimize productivity. During this period, I also:● Provided strategic leadership and direction to operational teams, ensuring alignment with company vision and values.● Identified opportunities for process improvement and optimization across all operational functions.● Streamlined workflows and implemented best practices to drive cost savings and enhance overall performance, productivity, and profitability.● Developed and implemented comprehensive operational strategies aligned with the organisation's goals and objectives to drive efficiency, productivity, and profitability.● Collaborated closely with other department heads to ensure alignment of operational goals with business objectives.● Facilitated effective communication and coordination across departments to drive cohesive business operations.● Led the integration of relevant technologies to streamline processes, enhance record management, and optimize productivity. Show less

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  Healthplus limited

  Mar 2016 - Nov 2016

  Head, human resources & corporate services

  ● Reported directly to the Founder/CEO, spearheading strategic changes in HR & Administration business processes & operations, significantly reducing costs to attract over $5M in private equity investment. ● Defined and executed agreed strategic direction for HR and General Administrative functions, embedding modern management practices to inspire a high-performance culture and align with the vision, values, and new business strategy of this popular pan-Nigerian Indigenous Retail Pharmaceutical and Wellness brand.● Provided leadership, coordination, and direction to the HR/Corporate Services team of 12 full-time and contract staff, enhancing their performance through empowerment, strong leadership, timely feedback, coaching, and training.● Managed daily HR/Corporate Services operations, including recruitment, training needs assessment, leadership development, succession planning, policy review and development, process improvement, and compliance activities to enhance effective & efficient workforce management. ● Reviewed or redesigned HR policies, procedures, and programs using organisational development principles to ensure compliance with legal/regulatory requirements and standards. ● Provided guidance and support to managers and employees on HR-related matters to cultivate a culture of open communication, consistency, and fairness.● Spearheaded the redesign of performance management processes and leadership development programs. Refreshed and coordinated the delivery of an updated curriculum for the bi-annual Management Development Program for aspiring and existing leaders & managers across the Organisation.● Transitioned the department's operations to an integrated Human Resources Information System (HRIS) platform, streamlining operations, increasing cost savings, and supporting team efficiency. Show less

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  Echolab | radiology & laboratory services

  Jan 2018 - Nov 2020

  Country hr business partner

  ● Led strategic People initiatives for the organization, following its receipt of $25m in funding from institutional investors in North Africa & Europe, driving organizational growth and efficiency in a leading medical diagnostics company.● Oversaw change management initiatives to support organisational/culture transformation and drive employee engagement during this period of phased, substantive workforce resizing and other changes.● Efficiently managed the Company's HR functions, including talent acquisition & assessment, onboarding, performance management, compensation reviews, reward programs, training, expatriate management, and offboarding/exit procedures. ● Planned, directed, supervised, and coordinated daily HR team activities, including strategic workforce planning, recruitment, learning & development, performance management, retention, and expatriate and exit management. ● Drove various people strategies & initiatives to lead engagement, satisfaction, retention, and improved remote collaboration, contributing to a loyal and motivated workforce. ● Provided strategic input, administrative support, and advisory services to executive & senior management on leadership development, resolving employee performance issues, grievances and disciplinary management processes. ● Regularly prepared & presented reports on people management to the Board & Company Management, analyzing data from HR metrics to aid data driven decision making on recommendations for proposed strategic initiatives and support continuous improvement. ● Played a pivotal role in migrating the Company's traditional, paper-based HR systems to a self-service cloud computing platform, promoting departmental efficiency, cost savings, and providing enhanced data sources for decision-making. ● Successfully managed the recruitment of over 70 clinical and non-clinical professionals for five new locations across the country. Show less

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  Africa health holdings limited (ahh)

  Oct 2021 - Apr 2022

  Global vice-president, people & culture

  ● Provided leadership and direction in support of the global growth initiatives of the organization from a People & Culture perspective, developing and deploying diverse people-centric programs, projects, and initiatives in alignment with the Company’s Culture Strategy. ● Led efforts in talent acquisition, learning, compensation reviews, internal communication, diversity, inclusiveness, leadership, and organizational development, implementing best practices to attract, retain, and nurture top talent across diverse regions and enhance remote collaboration. ● Managed change initiatives across the Group, including virtual learning, mentorship, and Whistleblowing programs, fostering a resilient and adaptable workforce capable of navigating the dynamic healthcare landscape. ● Led a core team of five and a regional team of 12, overseeing People and administrative operations, and managing facility-level HR & Admin departments in Nigeria, Ghana, and Kenya to ensure seamless integration and continuous alignment with corporate standards and policies.● Regularly prepared & presented reports on people management to the Board & Company Management, analyzing data from HR metrics to aid data driven decision making on recommendations for proposed strategic initiatives and related programs.● Built and maintained strong relationships with key stakeholders across the Organisation.● Represented the organization at industry conferences, events, and forums to promote brand visibility and thought leadership. Show less

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  Smile360 dental specialists

  Jul 2022 - Nov 2023

  As a trailblazer in digitizing dentistry in Nigeria, Smile360 offers a comprehensive range of services, from cosmetic dentistry to maxillofacial surgery, utilizing cutting-edge technology to deliver top-notch care. As Head of Corporate Services and former Chief HR Officer at Smile360 Dental Specialists, I spearheaded strategic initiatives across HR, Admin/Facility Management, and Customer Service teams. Key responsibilities and achievements included:● Developed and executed comprehensive customer experience, general administration, facility management, and quality improvement strategies in alignment with organizational goals.● Retained oversight of the Organization's Human Resource function, actively leading initiatives in culture and HR transformation, workforce planning, talent acquisition, development, rewards, recognition, and retention to support long-term growth and sustainability.● Partnered with senior leadership to assess future leadership needs and ensure a robust pipeline of qualified candidates for key roles.● Fostered a positive workplace culture that promoted employee engagement, diversity, equity, inclusion and collaboration.● Identified gaps and implemented programs and policies to improve organizational productivity, quality standards, and service delivery.● Utilized data to inform decision-making processes and drive continuous improvement.● Provided Board-level advisory on People and various operational matters. Show less ● Developed and executed a People strategy in line with business objectives, utilising Organisational Development principles to streamline HR processes and procedures, boost productivity and ensure statutory & regulatory compliance.● Directed all HR functions, including talent acquisition and management, compensation, employee engagement, and leadership development to drive culture transformation, foster a high-performance culture, and create a positive employee experience. ● Led People Operations, ensuring efficient delivery of HR services, including payroll, benefits administration, talent development, HR systems management, and employee relations, while managing the annual People budget.● Championed diversity, inclusion, and collaboration, implementing Organisational Development strategies to promote a positive work environment. Introduced human resources practices such as employee assistance and wellness programs, resulting in enhanced employee satisfaction and productivity.● Revised and coordinated the organisation’s performance management processes, including skill matrix design, goal-setting, scorecard design, KPI tracking, employee evaluations, feedback analysis, and succession/career planning. Managed and improved Performance Indicators for the human resources department, leading to increased operational efficiency.● Implemented strategies to identify and develop high-potential employees through coaching, continuous learning, and mentorship opportunities.● Presented regular reports to the Board and Executive Management, analyzing data from HR metrics to inform and support data driven decision making on proposed initiatives.● Proactively addressed employee relations issues and stayed updated on HR trends to mitigate People-related risks and optimize processes.● Transitioned traditional HR systems to a cloud platform, boosting departmental efficiency by 30%.● Led the team that won the prestigious "Department of the Year" award in 2022. Show less

  • Head, Corporate Services

    Apr 2023 - Nov 2023

  • Chief Human Resources Officer

    Jul 2022 - Mar 2023
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  Hc & c consulting

  Feb 2024 - now

  Lead consultant

  At HC & C Consulting, we are dedicated to empowering Nigerian healthcare organisations to achieve their critical objectives. Through strategic and expert advisory services in Talent, Project, Change, and Communication Management, we provide our clients with a competitive edge. Our bespoke learning programs, talent acquisition, and performance improvement initiatives optimize human capital investments, driving tangible and sustainable success. As Team Lead, my key responsibilities include:● Identifying and understanding clients' unique needs, developing actionable insights, and providing strategic guidance and innovative solutions tailored to their challenges and business strategy.● Ensuring efficient project execution and adherence to agreed project timelines, budgets, and quality standards.● Coaching & coordination of internal team members to develop their skill sets and capabilities, while effectively collaborating with external partners to deliver exceptional client outcomes. Show less