Experience

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  Tedexis

  Apr 2008 - Feb 2009

  It consultant / java developer

  Responsible for: Developing applications in Java under a Linux environment. Additionally, providing mobile campaign consulting and presenting available technologies in meetings with clients.Key Results: I spearheaded the development of a service for the reception, analysis, and routing of mass messages through mobile devices (Wavecom) connected to servers. I also led the development of mobile campaigns in Java, utilizing technologies such as Java SE, Java EE, Servlets, JSP, JDBC, SMPP protocol, Apache, XML, SQL, Linux, and PHP.Reason for Leaving: Internship at The Boston School of Modern Languages (Boston, USA) allowed me to enhance my English language skills while working in IT. Show less

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  Instituto iberoamericano de gerencia de proyectos (iigp)

  Apr 2011 - Nov 2013

  Project management consultant

  I successfully led initiatives that resulted in the reduction of queue times and performance improvements in the platform. This involved executing a software upgrade for 1239 cash registers across 108 stores within a pharmacy chain. Additionally, I enhanced communication channels with clients through the development of a mobile application.I achieved a 100% reduction in failures of transmission antennas by addressing energy loss. This was accomplished through the replacement of UPSs for 97 radio base stations. The process included managing logistics for technical equipment analysis, infrastructure rehabilitation, as well as the installation and decommissioning of UPS units.I played a crucial role in defining and consolidating the project portfolio, contributing to the establishment of the Project Management Office (PMO) methodology within the pharmacy chain.Reason for leaving: Departed due to a shortage of external clients and a lack of visibility for new projects. Show less

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  Bancamiga banco universal

  Nov 2013 - Jul 2014

  Project management consultant

  Coordinated the development of financial instruments to enhance customer satisfaction, leading to the successful creation and distribution of Credit and Debit Cards, along with the implementation of the automated teller machine (ATM) pilot. These accomplishments were realized through the configuration of the transactional processing environment, establishment of links, interfaces, and monitoring services, conducting tests, and implementing security schemes. Additionally, the IVR options tree was meticulously defined. Reason for leaving: Relocation to Canada as part of a migration plan, which, unfortunately, could not be completed at the last minute. Show less

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  Banesco seguros

  Aug 2014 - Jul 2015

  Project management specialist

  Key Results: Reduced operating costs and ensured compliance with regulatory entities by eliminating information redundancy in 1903 company files. Defined macro processes for the creation and administration of digital files and the custody of physical ones, including the analysis for the integration of a Digitization Center, System, and Central File. Successfully established a new insurance branch (building) for customer service by leading technical teams in executing civil works, installing servers and networking, implementing security measures, overseeing advertising efforts, and managing the acquisition of furniture, among other responsibilities. Reason for leaving: Relocated to Ecuador. Show less

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  Sumesa s.a.

  Feb 2016 - May 2016

  Senior project coordinator

  Responsible for: managing the entire PMO, overseeing projects, defining methodologies, and handling portfolio management. Key Results: Developed methodological processes for portfolio and project management. Defined the 2016 innovation portfolio in alignment with the demand of the installed capacity. Planned, documented, and controlled a project for the construction of a wheat mill, silos, and warehouse. Achieved successful project outcomes, including comprehensive plan and management reports, import logistics meetings, risk analysis, and minutes documentation. Reason for leaving: The compensation and position did not align with the responsibilities of the role. Show less

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  Xsales® mobility

  Sept 2016 - Feb 2018

  Project manager

  Managing software projects through all phases of configuration, testing, and implementation. Coordinating clients and key stakeholders technical and functional support on the company's mobile solution under service level agreement, ensuring resolution to all reported issues. XSales implementation in Curaçao and Haiti, another 15 small development and integration projects. Working with English speaking client from United States, Belize, Guyana, Haiti and Curacao, mostly remotely using VPN connections, SQL Server client, oSTicket, Gemini, Trello and so other software. Over 640 hours of participation in meetings in English (including directing), support tickets resolution using mostly SQL (DML, DQL). Successfully coordinate SaaS Platform updates. Show less

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  Cimas proyectos, c.a.

  Dec 2016 - Jan 2018

  Project management office consultant

  Responsible for: Serving as an expert staff member in defining the methodology for CORPOELEC's PMO (Major Projects PMO, overseeing projects exceeding 300 million dollars). Key Results: Defined processes, formats, policies, structure, roles, and responsibilities for CORPOELEC PMO. I also evaluated the maturity of the IT PMO methodology, producing a report that identified gaps, points of improvement, and suggestions. Reason for leaving: Project successfully implemented.

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  Freelancer

  Apr 2018 - Feb 2019

  Information technology project manager

  Project Management Institute (PMI) (Apr 18 – Feb 19) – Venezuelan Chapte: I was responsible for ensuring the continuous growth and retention of chapter members. Key achievements include the creation of the image for the 12th Congress of Project Management in Venezuela, providing support for the planning and logistics of the project congress, and concluding it with the PMI institutional talk.(Volunteer Job).USA - Grand Teton Professionals: Reduction of 30% of the project pipeline to December 2018. Development of 5 projects in SalesForce, through the creation of objects, validations, forms, and reportsMicromedica RD: SAP inventory management implementation, process definition and data upload. Show less

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  Hublance

  Mar 2019 - Dec 2019

  Sr project manager

  Cloud/VPN Program, product/service definition using SDN&NFV technology. Includingprocurement process and Telefonica Data center upgrade analysis. Also supported TelefonicaBrazil/Chile infrastructure sales Funnel analysis. Key results: Definition of the scope, targetmarket, customer benefits, market trends, market share analysis, and led the bidding process,including the definition of the Statement of Work (SOW). Successfully closed it with Cisco Meraki.

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  Robert half

  Jan 2020 - Aug 2020

  Project manager

  Successfully implemented IT security systems at Mall Arauco Quilicura, overseeing thecommissioning of various specialties, including CCTV (170 IP Cameras), Perimeter Rays (8sectors), 64 panic buttons for access control (15 doors), LPR and establishment of connectivitybetween data rooms. Planned and controlled an automation project for the mall tenants' salesreport. Led the bidding process for a SaaS solution (software/hardware) to manage and monitorcontractors' access to malls, involving requirements identification and unification across Peru,Colombia, and ChileReason for leaving: The contract concluded due to the Covid-19 pandemic, and I facilitated the closure or transfer of my projects to the respective departments Show less

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  Kuntur tech

  Dec 2020 - Aug 2021

  Project manager

  As Project Manager: Supporting innovative product solutions grounded in a deep understanding of customer needs, enabling customers to identify opportunities they might overlook. As Scrum Master: Guiding a Scrum Team of 6 members, focusing on Laravel development and integration with Access Control Hardware. As Product Owner: Managing and visualizing the product backlog by identifying, defining, and prioritizing business requirements for a blockchain service. Key Results:• Refactoring of a SaaS platform for access control and centralized building management.Resolution of critical problems. (Software + Hardware).• Definition and implementation of a Scrum-based methodology (based on the Scrum.orgFramework).• Developed an ITIL-based service model, improving communication between IT and UX teams,reducing service-related issues• Enhanced product efficiency by resolving critical system issues, leading to a 80% reduction indowntime and improved product stabilityReason for Leaving: Salary reduction due to a shortage of external clients. Show less

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  Huenei it services

  Sept 2021 - Nov 2022

  Scrum master

  I was responsible for elevating the maturity level of the Development Cell, which consisted of 12 members, in adopting Scrum practices. I collaborated with Product Owners to manage backlogs, address new requests, and protect the team from scope creep and uncontrolled changes. My role also involved ensuring that deliverables met quality standards at the conclusion of each sprint/iteration. Key Achievements:• Successfully launched three versions of the PROVIDA mobile app.• Facilitated seamless knowledge transfer, training, and documentation among three diferents development cells.• I played a pivotal role in establishing the QA framework based on ISTQB standards. Consequently, I took on accountability for QA sprint pre-planning and assumed a part-time QA role. In this capacity, I defined and executed test case scenarios across iPhone, Android, and Perfecto Mobile platforms.Reason for leaving: I pursued a professional opportunity at Amazon Web Services, seeking new challenges and growth opportunities. Show less

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  Principal financial group

  Nov 2022 - Feb 2025

  Cloud project manager / sr engagement manager

  Responsible for supporting, leading, and shaping a large and complex program involving the migration of two data centers (Chile and Mexico) to a cloud-based IT operating model (AWS), including over 850 servers and 400 applications. Leveraged technical knowledge, organizational acumen, and project management expertise to address foundational service identification, application cataloging, cloud design model definition and approval (As-it and To-be), migration runbook creation, migration process execution, troubleshooting, and cloud operational model transition. Leading geographically distributed internal AWS, external partner, and PFG teams to deliver AWS cloud products and services Show less