
Timeline
About me
Certified Customer Service Professional | Data Analytics | 9 years Customer Experience | Business Strategy & Resource Optimization | Fintech
Education

University of lusaka
2021 -Business administration, management and operations
African management institute
2020 - 2020Empowering managers programme organizational leadershipThe Empowering Managers programme aims to empower managers within companies in the renewable energy sector to enable them to achieve departmental and organisational goals. This programme focuses on building and developing critical management skills that team leaders, middle managers and emerging managers need to motivate their teams and drive performance. Through the programme, we'll build a community of managers within the organization who can network and help each other whenever they face… Show more The Empowering Managers programme aims to empower managers within companies in the renewable energy sector to enable them to achieve departmental and organisational goals. This programme focuses on building and developing critical management skills that team leaders, middle managers and emerging managers need to motivate their teams and drive performance. Through the programme, we'll build a community of managers within the organization who can network and help each other whenever they face challenges with their teams/work. Show less

Global edulink uk
2018 - 2020Diploma in customer service customer service support/call center/teleservice operation
Zcas university
2012 - 2015Banking and financial support services merit
Experience

Ison bpo - leading bpo service provider in africa
Mar 2016 - Aug 2016Customer care executive
Epresscredit
Feb 2017 - Aug 2017Direct sales agent
Fenixintl
Sept 2017 - Oct 2020Senior CSR TL
Nov 2018 - Oct 2020CSR TL
Apr 2018 - Oct 2018CSR Coordinator
Jan 2018 - Apr 2018Customer Service Representative
Sept 2017 - Jan 2018

Fenix international
Oct 2019 - Oct 2020Call center manager
Engie energy access
Oct 2020 - nowCall center manager
Licenses & Certifications
- View certificate

Sql for data science
CourseraAug 2019 - View certificate

Data visualization with advanced excel
CourseraJun 2019
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