Tom phiri

Tom phiri

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location of Tom phiriLusaka, Lusaka Province, Zambia
Followers of Tom phiri239 followers
  • Timeline

  • About me

    Certified Customer Service Professional | Data Analytics | 9 years Customer Experience | Business Strategy & Resource Optimization | Fintech

  • Education

    • University of lusaka

      2021 -
      Business administration, management and operations
    • African management institute

      2020 - 2020
      Empowering managers programme organizational leadership

      The Empowering Managers programme aims to empower managers within companies in the renewable energy sector to enable them to achieve departmental and organisational goals. This programme focuses on building and developing critical management skills that team leaders, middle managers and emerging managers need to motivate their teams and drive performance. Through the programme, we'll build a community of managers within the organization who can network and help each other whenever they face… Show more The Empowering Managers programme aims to empower managers within companies in the renewable energy sector to enable them to achieve departmental and organisational goals. This programme focuses on building and developing critical management skills that team leaders, middle managers and emerging managers need to motivate their teams and drive performance. Through the programme, we'll build a community of managers within the organization who can network and help each other whenever they face challenges with their teams/work. Show less

    • Global edulink uk

      2018 - 2020
      Diploma in customer service customer service support/call center/teleservice operation
    • Zcas university

      2012 - 2015
      Banking and financial support services merit
  • Experience

    • Ison bpo - leading bpo service provider in africa

      Mar 2016 - Aug 2016
      Customer care executive
    • Epresscredit

      Feb 2017 - Aug 2017
      Direct sales agent
    • Fenixintl

      Sept 2017 - Oct 2020
      • Senior CSR TL

        Nov 2018 - Oct 2020
      • CSR TL

        Apr 2018 - Oct 2018
      • CSR Coordinator

        Jan 2018 - Apr 2018
      • Customer Service Representative

        Sept 2017 - Jan 2018
    • Fenix international

      Oct 2019 - Oct 2020
      Call center manager
    • Engie energy access

      Oct 2020 - now
      Call center manager
  • Licenses & Certifications