Experience

• 

  Mts group

  Sept 2008 - Apr 2012

  Senior of expert group

  • Able to demonstrate a high standard of customer service.• Competent user of MS-Office (Word, Excel, Outlook)• Ability to act on own initiative.• Capable of following procedures and systematic processes.• Having a methodical and accurate approach to work activities.• Finding solutions to issues and problems. • Positive attitude, energetic approach and self-motivated.• Capable of influencing the opinions of customers.• Able to handle complaints, aggressive customers and difficult situations.• Accepted assignments with an open, cooperative, positive and team-oriented attitude.• Utilized multiple call center support applications to efficiently assist customers and agents. Show less

• 

  Al-futtaim

  Aug 2012 - Jul 2013

  Cashier & sales executive

  • Hands-on experience in accepting payments from customers and give change and receipts• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy• Proven record of using the right process for cash, credit cards, or other types of payment• In-depth knowledge of handling returns and exchanges of goods• Established or identified price of goods using electronic or other cash register• Received and processed payments by cash, credit card and automatic debit• Wrapped and placed purchased goods in bags• Provided information to customers and guests• Calculated foreign currency exchange• Thorough understanding of counting the money is in register at the beginning and end of shift• Attending and representing the business at trade shows and external events. • Making sure that any item which is removed from display column is replaced immediately after a sale.• Occasionally being responsible for the stores security including being its key holder. • Maintaining superb visual standards within the store.• Promoting specific lines under the guidance of management.• Unpacking and checking all new stock deliveries. • Perform the tasks of entering name and phone numbers of potential customers for future reference Show less

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  Azadea group

  Sept 2013 - now

  Performance Management:  Set individual sales goals, in line with given monthly and annual targets; Monitor sales performance by reviewing sales weekly. Provide accurate and punctual quantitative andqualitative feedback to Regional Management and HQ; Provide support and Motivate the staff to achieve sales and productivity targets; Train sales associates on selling techniques ( cross-selling, up-selling and FAB techniques) Demonstrate an in-depth knowledge of the product and ensure that the staff has the highest level of product knowledge and ability to transfer to customers through a proper storytelling; Demonstrate sales leadership to staff by playing an active role in selling and being present on the floor; Demonstrate an in-depth knowledge of business metrics and key performance indicators. Operations Management: Program, manage and control payroll hours and floor coverage to meet business needs; Control expenses to respect given budget; Ensure respect and proper implementation in merchandising, visual presentations and housekeeping; Ensure cash control procedures are properly followed; Ensure deliveries are properly and timely processed; Monitor the movement of all inventory and ensure that staff respect all receiving/shipping procedures; Meet inventory accuracy and shrink requirement; Assume and promote responsibility for loss prevention in all areas of risk management; Demonstrate proficiency in Computer Programs and Company Information Systems.People Management: Support the recruitment processes and manage the onboarding of new joiners; Develop, train and motivate the team towards meeting store and individual goals Continuous provide constructive performance feedback to store team and individuals; Manage all day-by-day people related issues partnering HR department; Ensure image and grooming standards are professional and reflect of the brand image Show less

  • Manager

    Sept 2013 - now

  • Manager

    Sept 2013 - now