Experience

• 

  Bollywood step dance

  Jan 2008 - Jan 2012

  Lead dancer

  - Lead dancer for a Hollywood premier dance troupe- Taught a curriculum based dance class weekly to class sizes over 15 students, ranging from ages 5 to 16- Lead dancer for a show opener for Tony Bennet in Las Vegas- Performed alongside Grammy-winning artist A.R. Rahaman on Jay Leno- Performed during Disney's summer opener, World of Color, at Califonia Adventure Disney Parks in Anaheim- Performed for major charity Lupus LA, opening for Toni Braxton- Performed during the Clipper's half-time show Show less

• 

  Desiyou, inc.

  Feb 2008 - Feb 2009

  Community manager/pr

  - Coordinator of events: venue, marketing, theme, entertainment, gift bags, decoration, guest list/invites, hosting, red carpet - Executed internet driven marketing, research and social network profiles - Managed calendar and coordination of appearances and media/press attendance - Created digital press releases and media kits for all company events and new content - Established cross business marketing and investors/sponsors via email, mail, internet and cold calling - Designed flyers and promotional material for website and events - Managed two interns under company and marketing/pr department - On camera reporter and media personality for all Southern California Events covered- Responsible for preparation and production of media, filming and event coverage - Created entire college sector of company with events, social networking, street team and branding Show less

• 

  Fossil watches

  Nov 2008 - Aug 2009

  Key holder

  - Drafting store schedule and calculating store projections of hours, sales for the team and each individual- Handling cash, audits, deposits for two registers and product inventory including shrinkage- Required to maintain company standards of conversion, IPC, ADS, LY goals and daily/weekly planned goals - Leading and executing floorsets and visuals windows as well as merchandising per season and current promotions- Leading new employee positions and product training- Leading and specializing in sales/training for products, i.e. organizing and running product contests and tracking- Balanced leadership by driving results, developing talent and focusing on customers- Exceeding weekly sales goals by over 15% for each watch, accessory, and leather goods quotas Show less

• 

  Pacific forensic audit

  Apr 2010 - Jun 2010

  Vp client relations

  - Lead of marketing for International Council of Shopping Centers (ICSC) conference company booth- Setting up outlines, travel, boarding, intineraries, media, marketing for entire staff of the conference- Creating theme and execution for the ISCS conference in Las Vegas- Designing all media both digital and printing - Coordination of models, staff and marketing at trade shows

• 

  Endless road entertainment, inc./ the gallery of los angeles

  Aug 2010 - Nov 2010

  Pr and client relations manager

  - Created press releases and one-pagers for company brand and fashion brand represented; Beach Bunny Swimwear, JoyRich, Jessica Marks, Kristinit, A.Che, Teeki, White Trash Beautiful, - Handled entire invite and RSVP lists exceeding 2500+ guests for all events - Managed all celebrity clients/VIP and red carpet coverage/escorting - Managed internet social media and marketing - Designed all media for both digital and print- Managed and created full outlines/call sheets for shoots, tapings, and fashion shows- Point person for all media/press contacts - Responsible for business to business sales and sponsorship for events- Managed vendor contracts and check-ins day of events- Coordinated event production for rehearsal, set up, and layouts - Personally responsible for talent and vendor booking and managed day of shoot, scenes, and events- Managed and responsible for all bookings and media for Mickey Koffman, owner and cast member of "The Real L Word"- Handled company, professional and personal calendar for The Gallery of LA and Kickey Koffman Show less

• 

  Tiffany & co.

  Nov 2010 - Feb 2015

  Sales professional and brand ambassador

  - Responsible for new hire and seasonal training on store products, procedures and POS systems- Managed the sales floor and assisted with communication between management, sales and operations - Managed RSVPs, guest lists, gifts and vendors, as well as directed client appointments for all Tiffany events for over 200 in attendance - Responsible for executing visual presentation/merchandising per new products and seasonal changes - Exceeded all monthly, quarterly and yearly sales goals - Established return clients and fulfilled all responsibilities as their personal shopper. Captured customer data and cultivated new and existing customer relationships. - Expressed a positive attitude amongst the clients and team- Assisted my fellow peers with sales, operations, technique, training and company updates - Earned coveted Silver Employee Award for exceeding sales goals by 25%- Assists operations team with operational policies and procedures and after sales servicing to ensure store operations run effectively Show less

• 

  Starbucks

  Feb 2011 - Jun 2012

  Shift lead

  - Handling all cash, store deposits, and banking transactions- Delegating and deploying partners to ensure all cleaning tasks and meal breaks are managed in a timely manner- Maintaining and executing all health and safety regulations according to Starbucks and California Health Code- Multitasking; brewing coffee (timed), taking specific/personalized orders, food warming, maintaining inventory levels, up-selling clients while keeping a clean and sterile work area- Maintaining store and lobby cleanliness and stocking all supplies in a timely fashion (every 12.5 minutes)- Giving knowledgeable and suggestive upselling techniques about all products to fellow partners - Helped to increase sales within our store by creating games and incentives for our team - Maintained inventory by assessing reports of products used in our store to order supplies and products to fit our daily and weekly needs- Responsible for training new partners, as well as re-training partners, about new and important skills, requirements and tasks- Advising my team about new or current promotions, actions plans, and knowledge about our products Show less

• 

  Dandelion and grey

  Jul 2011 - Dec 2011

  Wedding coordinator

  - Full day of coordination for wedding ceremonies and receptions - Set up and break down of decorations per wedding and reception - Managed vendors with timed itinerary on site - Assisted with photo shoots including makeup, hair, and staging- Responsible for inventory check per event set up and break down- Managed catering staff with set up and day of scheduling- Event styling and execution

• 

  Sunday sol events

  Oct 2011 - Aug 2012

  Event manager

  -Full coordination of events with up to 15+ on staff with itemized itinerary and checklist -Responsible for site setup and breakdown - Set-up, executed and managed live and silent auctions-Handled outside vendors check-in, timing and execution as required -Managed event check-in of guests, distribution of tickets, tables assignments and auction numbers for over 1200 guests -Used Smartsheets software to create full call sheets, BEOs (Banquet Event Orders), itineraries, event timelines, vendor timelines, event planning checklists, day of checklists and guides - Working and managing events for clients such as Choc Hospital, Orangewood Children's' Foundation, OC United Way Worldwide, Pepys Family Foundation, Team UP for Down Syndrome, St. Joseph Hospital Foundation Show less

• 

  Ultimate image printing

  Jun 2014 - now

  - Created a full company training manual and procedure guidebook from scratch for 13 positions. Includes step by step images and checklists per department - Managed and executed onboarding/training for all new hires- Managed nationwide installs for both retail window fronts and vehicle fleets for seasonal campaign changes and insurance repairs. - Handling client’s POP schedule for over 500 locations. Each campaign specific to store’s and brand’s needs - Implemented and trained staff on Smartsheets, install checklists, order trackers, templates and naming conventions- Trusted to handle the company's top clients comprising of over $2,500,000 annually- Providing exceptional customer service to our house, retail and wholesale accounts- Able to solve problems on the go and handle orders with extremely tight deadlines - Answering any and all product/order related questions such as quoting custom orders, finding the perfect product for the client’s needs, communicating proofs and approvals- Processing and managing client’s orders using Smartsheet software, email, phone and proprietary ordering website- Managed artwork submission, emailed proofs and communicated the details of projects to ensure successful completion. Responsible for 50+ orders a week - Managed the schedule for 25 temporary employees and 15 permanent - Introduced and implemented new procedures throughout the office, to maximize efficiency, save money and increase client satisfaction- Managed purchasing, negotiating and delivery of direct material and outside vendors- Managing accounts receivable on a weekly basis Show less

  • Business Development Manager

    Dec 2017 - now

  • Customer Service Manager

    Jun 2014 - now
• 

  Tiffany & co.

  Nov 2019 - now

  Operations professional

  - Process and facilitate the store inventory by accepting incoming merchandise, processing returns, and assisting with inventory checks. - Communicate with over 100 stores nationwide on inventory to offer sales support to our team for individual unique pieces. - Manage incoming calls and emails to answer internal and client questions and requests. - Process orders requested from other stores, nationwide, by pulling merchandise, wrapping, and closing the order in our POS system. - Providing exceptional customer service for clients requesting repairs, cleaning, and questions on their personal Tiffany pieces - some exceeding a quantity of over 15 at a time. - Processing and receiving customer service orders within our internal order system of pieces valued from $250-$3,200,000+. - Executing on-site cleanings for customer's personal items ranging from silver, gold, and precious stones using commercial grade chemicals and equipment. Show less