Experience

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  Bellafarma | farmácia de manipulação

  Aug 2009 - Nov 2010

  Sales specialist

  • Sales Specialist at Bellafarma, a compounding pharmacy in Brazil, from 2009 to 2010. Increased sales in 32% by cross-selling products and delivering solutions according to clients’ needs, providing a caring environment, and building partner relationships with filiate companies. Reduced complaints by improving stock organization and quality control.

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  Efficienza negócios internacionais

  Mar 2011 - Feb 2012

  Import and license analyst

  • Import Analyst and License Analyst at Efficienza, a leading Foreign Trade company in Brazil, from 2011 to 2012. Decreased lead time of license approval by 15% due to process flow improvement, built good work relationships with external companies and governmental departments, and improved client satisfaction.

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  Mecanica industrial colar

  Mar 2012 - Nov 2013

  Account project manager

  • Managed a large portfolio of accounts and projects, collaborating with clients to determine products requirements, providing commercial solutions and driving manufacturing projects to meet clients goals. proactively managing resolutions to maximize revenue.• Improved customer success by acting as the key point of contact between the company and stakeholders, been the voice of customers and by suggesting changes or products improvements. • Gathered and analyzed clients’ requirements for new projects, coordinating project teams from start to end.• Increased sales in 35% by supporting business development, negotiating sales operations and packages, upselling new products to current clients, checking and following up on their contracts, deadlines, proposals, and process improvements.• Managed daily inventory to maximize sales, looking after incoming National and International (Export) orders, billing, invoicing and revenue, and working with Inventory Planning sectors to confirm account forecast and stock position. • Provided monthly reports to quality and engineering on durability and strength issues reported by customers.• Collaborated with Engineers, Manufacture Specialists, and Quality Analyst to prioritize manufacturing of solutions depending on its classification, time of production and customer priority.• Supported the improvement of processes, spreadsheets, SOP's and documents related to manufacturing and quality control. • Promoted from Intern to Account Project Manager due to excellent performance and results. Show less

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  Sharma group of industries

  Aug 2015 - Jan 2016

  Business development representative

  • Managed a small team of five people in a fast-paced environment, prospecting buyers and resellers on a B2B full sales cycle for the Portuguese and Brazilian markets.• Conducted market research to understand the target audience and identify potential resellers.• Adopted a consultative selling approach by analyzing customer needs, negotiating packs, and inviting leads for commercial meetings.• Welcomed and accompanied clients during commercial meetings, preparing the logistics of goods, offering product information and presentation, and translating from Italian/English to Portuguese when needed. • Created data visualization templates and business intelligence dashboards, developed reports, analyses, and presentations on business targets and margins.• Contributed to a culture of continuous improvement by suggesting new ideas to optimize processes. Show less

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  Hi5 childcare

  Jan 2017 - Oct 2017

  Office administrator/creche assistant

  • Coordinated all office operations including finance, administration, and staff supervision.• Dealt with stakeholders, preparing reports, and keeping records of business transactions and agreements.• Supported the business by aligning strategies, identifying gaps on procedures, suggesting and implementing process improvements.• Coordinated and trained the team, making decisions regarding plan, organization, and schedule of activities.• Provided care to children, planning and implementing activities to promote their learning and development. Show less

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  Ibm

  Nov 2017 - Jun 2021

  • Digital Seller specialized in IBM Hardware solutions for the Italian and SPGI markets, responsible for creating, building, and managing the relationship between IBM, Business Partners, and customers/stakeholders.• Increased sales in 10% by communicating with prospects in a consultative selling environment.• Managed over forty inbound calls and a high volume of emails, conference enquiries, and web leads driven from marketing initiatives.• Proactively contacted target prospects via outbound calls to support sales and marketing campaign initiatives.• Qualified leads, set appointments, and prepared reports to communicate opportunity details.• Collaborated with the Marketing team on campaign initiatives and suggestion of contents, as well as translation of materials from English to Italian. Show less • Project Team member, responsible for analysing, planning, and performing tasks on projects, promptly identifying and reporting issues, changes, risks, and quality concerns to senior management.• Conducted project analysis, identified problems, and assigned responsibilities to teams involved.• Managed a high volume of workload, prioritizing tasks and coordinating backlog.• Attended meetings with the administrative analyst and unit management to determine parameters for analysis.• Quote to Cash (Q2C) - Analysed, managed, and processed purchase orders, updating the system with incoming orders through ERP, EDI, SAP, web portal, email, among other internal systems. • Reviewed SLA contracts and other legal documents to support Global deals.• Liaised with distributors, resellers, and internal departments through calls and meetings regarding system issues, process status, and projects. • Supported sellers and deal makers on proposals change, and by providing quotas for SLA contracts.• Provided technical support and troubleshooting to enterprise clients, communicating and escalating to internal teams to deliver accurate solutions and increase customer satisfaction.• Provided training and support to both new and current team members.• Assisted with the analysis and development of internal policies and procedures. Show less

  • Business Development Representative for SPGI and Italy

    Sept 2019 - Jun 2021

  • Customer Fulfilment & Sales Administrator (via CPL)

    Nov 2017 - Sept 2019
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  Begin marketing de relacionamento

  Jul 2021 - Feb 2022

  Project manager

  • Collaborated in the end-to-end management of projects, programs and portfolios from gathering client requirements through to supporting the development, execution and competition of projects and programs. • Aligned strategies for specific projects, mapping out, delegating, and prioritizing tasks required for implementation in accordance with requirements and defined deadlines.• Provided support to vendors, clients, and stakeholders.• Participated on external client meetings for campaign development and represented company at events.• Contributed to the increase of lead conversion, sales, and profit by advising and supporting the production of marketing materials, campaigns/contents, and collateral, making suggestions on client's business strategy. • Supported the improvement and optimization of company's processes through insights and suggestions. Show less

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  Dell emc

  Mar 2022 - now

  Project manager

  • Managing and coordinating a high number of complex projects simultaneously, including Migration, Tech Transfer and other IT solutions, from beginning to completion.• Monitoring and managing critical cross-functional dependencies to achieve team milestones and project plans on time and according to stakeholders’ expectations.• Coordinating project teams, plans, schedules, resources, costs, forecasts, backlog and risks, assigning individual responsibilities and collaborating with different teams and sectors, ensuring punctuality and quality in all deliveries.• Administrating backlog activities, managing and coordinating programs, projects, and task prioritization.• Organizing sprints and meeting reviews to keep track of projects and make changes if necessary, keeping stakeholders up to date on the progress of work.• Analysing the project scope and determining the best methodology according to scope and stakeholders.• Ensuring quality and performance KPIs are met, providing continuous feedback to management.• Preparing project plan, meeting minutes, reports, dashboards and presentations, to present to stakeholders.• Supporting Sales/Proposal team with changes on proposals, contracts, SoW, and other documentations. • Negotiating third party costs and contracts, managing and coordinating external activities with Business Partners, Engineers, and Technicians. Show less