Adikicherla Omkar

Experience

• 

  NTPC Limited (NSPCL)

  May 2019 - Aug 2019

  Management Trainee Human Resources

  1. HR Information System and Employee Satisfaction:• Conducted research on employee complaints, providing data-driven recommendations for improvement.Facilitated training sessions resulting in a substantial 30% improvement in employee performance and engagement.2.Stakeholder Engagement:• Initiated discussions with worker representatives, addressing concerns and improving overall satisfaction by 20%.• Gathering information about the management problems that required immediate solution.• Presenting information to senior leaders and Maintain the data privacy & accuracy.• Communicating with the workers, unions and to know their problems. • Assisted with the analysis of financial data for a company, including revenue, employment reports and Expenditure using complex math model.• Gather payroll data like leaves, working hours & attendance.• Understanding the recruitment process, career planning, performance appraisal, training & development. Show less

• 

  Ample Technologies Pvt ltd

  Jul 2021 - now

  Senior Sales Executive Apple Retail

  ➼ Conducted interactive instructional sessions for 100+ visitors at Apple Store, achieving a 95% satisfaction rate; managed escalations, handling 50+ customer inquiries daily to ensure prompt resolutions and exceptional service quality.➼ Led 20 structured training sessions, delivering comprehensive product knowledge and technical guidance to enhance customer experience and drive product adoption; consistently exceeded performance targets and customer satisfaction metrics.➼Developed and implemented strategies to optimize pricing and promotions, resulting in a 15% increase in average transaction value and a 20% growth in overall revenue; collaborated with cross-functional teams to align pricing with market trends and customer preferences.➼ Managed escalations and provided top-tier customer service support, adeptly resolving 50+ customer inquiries daily, ensuring swift issue resolution and customer satisfaction.➼ Analyzed sales data to create weekly reports, identifying trends and opportunities for improvement; provided personalized guidance to 200+ customers on setting up and using Apple products, ensuring tailored support.➼ Delivered personalized guidance to over 200 customers on setting up and using Apple products, ensuring tailored support to meet individual needs and enhance user experience.➼ Led 20 scheduled training sessions to educate customers on the features and functionalities of Apple products, improving their proficiency and satisfaction.➼ Collaborated with team members to coordinate 30 instructional sessions, fostering a welcoming environment for customers and enhancing teamwork.➼ Provided post-purchase support to 150+ customers by assisting them in setting up their Apple devices.➼ Offered personalized guidance to 100+ customers on effectively using Apple products, sharing tips and tricks to enhance their user experience. Show less