Experience

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  Batho batsho bakopane

  Oct 2012 - Jan 2015

  Quality control

  - Sales Stats (Excel Pivots)- Monitoring the FSB list of B3 agents- Verification of the captured business from branches of B3 insurance broker- Participating in all Branch level activities- Compiling the monthly report- Attending queries submitted by the clients- Quality control (Checking the Status of the Policies)- Filing Sales agent's commission statements- Monitoring Cut-Off-dates for deductions- Verifying modes of payment with clients. (Persal, Debit Orders and Private Stop Orders)- Verification of the Commissions Paid out- Administering the new business submitted by the Agents- Verifying the business with the clients or the institutions- Event coordinator for the monthly Limpopo regional branches- Data-capturing Show less

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  Department of infrastructure, regional development and cities

  Dec 2017 - Aug 2018

  Junior system administrator

  - Managing all captured assets on the System- To build and maintain the GPG Immovable Asset Register- Provide technical expertise to users- Review System Performance- Interact with relevant professional bodies/councils on the latest developments in the information technology field- To ensure the efficient running/operation of the System within the Department.- Develop and implement operating processes and procedures on the ARCHIBUS system.- Monitoring the ARCHIBUS System.- Managing effective user access management on ARCHIBUS- Ensuring that major incidents are escalated to ICT 3rd level support and management timeously- Partake in developing standard operating procedures documentation of GDID properties- Assisting the Virtual Infrastructure specialist to do daily assets checks on the virtual environment and the administration- Managing the change control process is adhered to when making changes to the infrastructure- Ensuring backup tapes rotated timeously and sent to offsite storage as per the schedule Show less

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  Afrihost sp

  Aug 2018 - now

  Technical suppport

  Duties:Troubleshoot and Resolve all inbound Client related queries for the following Services:ADSL/DSL: Order processing with Openserve;- Troubleshoot connection issues; - Escalate L2 & L3 related queries; - Liaise with our Internal lines department for feedback on Orders that have not been processed. Fibre: Order processing and provide Feedback; - Troubleshoot Network Related Issues;- Escalate Fibre faults by providing the relevant info to resolve the issue; - Work closely with Fibre Operations; - Report any network outages that our NOC division has not picked up. Hosting: - Email account Setup and advice on security measures to implement; - Assist clients connecting with Microsoft Exchange, and Google Suit (G Suite);- Assist Clients with migrating their site content from the old service provider to Afrihost;- Resolve Domain disputes and domain handling queries; - Null Domains at Afrihost- Troubleshoot and resolve dedicated server and cloud server-related issues, some complex queries are escalated to L2;- Email account routing, spam rules setup;- Troubleshoot and resolve DNS-related queries;- Assist and guide clients on how the Afrihost hosting environment works and advise on best practices and how to connect 3rd party services. - Assist with changing bad configurations for reseller hosting clients and advise on how to manage the reseller server;- Cpanel/WHM queries;- Any malicious activity that is against the Afrihost AUP to quarantined and notifies the party involved to take down their site or lock email spamming from our spam filter. Mobile Data and LTE:- Troubleshoot no connection issues; - Assist clients with setting up their APN for data services;- Assist clients with signing up for the services and explain billing;- Change location for LTE clients;- Escalate sim related issues to MTN and Rain Show less