Experience

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  Information systems associates fze

  Apr 2018 - Mar 2022

  Admin & Reporting Tools: Developed tools for managing bookings, generating reports, processing refunds, and updating flight availability and pricing.Loyalty Program & Payment Processing: Optimized loyalty programs and implemented secure payment gateways for ticket transactions, enhancing customer retention and payment efficiency.Flight Scheduling & Availability: Provided real-time updates on flight schedules, availability, and seat allocations for efficient planning and operations. Show less

  • Software Engineer

    Jan 2020 - Mar 2022

  • Engineer

    Apr 2018 - Dec 2019
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  Virtusa

  Aug 2022 - now

  Software engineer

  Domains: Worked across diverse domains, including Telecommunications, delivering seamless customer service platforms; Healthcare, focusing on efficient employee health data management systems; and ServiceNow (ITOM & ITSM), enhancing operational efficiency through automated workflows and event management.Responsibilities:Designed dashboards, mobile apps, and backend systems while automating workflows and real-time notifications.Conducted code reviews, upheld coding standards, mentored team members, and ensured platform stability.Managed workflows, resolved incidents, provided end-user training, and supported go-live processes.Led Scrum ceremonies as Scrum Master, ensuring team alignment, efficient sprint planning, and timely deliveries. Show less