Experience

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  Amazon

  Jul 2017 - Feb 2018

  Customer service associate

  ~ Handle Customer inquiries via email with a customer centric approach.~ Investigate and resolve account-specific issues related to book shipments~ Achieves quality and productivity performance targets.~ Communicate issues to appropriate teams as necessary for quick resolution~ Report all product and service-related trends to the Customer Care Leaders~ Reply to pre-order questions and promotions via email.~ Provide guidance through the online ordering process.~ Address and resolve post-order questions regarding shipping, billing, and delivery.~ Utilize a variety of software programs to resolve customer inquiries.~ Other general administrative duties as assigned Show less

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  Cox and kings india

  Sept 2018 - Oct 2018

  Liaison officer

  Worked as a Liaison Officer and Interpreter (french) for Burkina Faso's Minister of water and sanitation, Mr. Niouga Ambroise Ouédraogo.

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  Accenture

  Jul 2019 - Sept 2020

  Payment risk analyst (french language specialist)

  ~ Investigating high risk accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.~ Conducting deep dive investigations on merchant accounts to support financial partner requirements.~ Identifying risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity. ~ Helping in development and implementation of comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and user experience.~ Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.~ Utilizing analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates while minimizing user friction.~ Participating in monthly, quarterly, and annual business reviews for the Fraud Operations team.~ Identifying gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders. Show less

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  Amazon

  Jan 2021 - Apr 2022

  Catalog quality associate (french language)

  ~ Follow pre-defined processes, guidelines, and SOPs to perform audit tasks to meet required level of accuracy and productivity.~ Demonstrate excellent time management skills and ability to work independently while using guidelines and SOPs~ Ability to make logical decisions while auditing tasks and dealing with ambiguity~ Thoroughly check product details to ensure accuracy and completeness of the data~ Analyze data and identify new trends/patterns to dive business results.~ Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.~ Review authoritative sources to validate catalog data when needed.~ Identify patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome.~ Creating SOPs for the business while following new trends. Show less

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  Ey

  Jun 2022 - Mar 2023

  Advance associate french language
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  Accenture in india

  Jun 2023 - now

  Otc operations analyst

  1.Client Support: Provided expert guidance and support to the GBS India team on OTC activities for Accenture's client ensuring timely and accurate completion of tasks related to: - Billing - Delivery Notes - Goods Receipt - Purchase Orders - Sales Orders2.Streamlined Workflow: Utilized SharePoint to create and manage tickets for OTC tasks, enhancing team collaboration and task tracking.3.Project Management: Successfully managed and delivered OTC projects on tight deadlines, maintaining exceptional accuracy throughout the process.4.Reporting: Created comprehensive reports to track progress, identify trends, and support data-driven decision making.5.SAP Proficiency: Utilized SAP effectively to streamline OTC operations and improve process efficiency.6.Teamwork: Collaborated effectively with internal and external stakeholders to achieve common goals.- Quantifiable AchievementsLed team to efficiently complete 150 critical delivery notes within a tight deadline, saving the client from potential penalties. Show less