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Nikhil Shivhare

Consumer Service Associate Trainee

436 followers

Delhi, India

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Timeline
About me
Market Research Intern at Nestlé
Education
- Kids Care Higher Secondary School Katni
  2018 - 2020
  Higher Secondary Certificate PCMB 77.6 %
  Madhya Pradesh Board of Secondary Education, Bhopal
- Kids Care Higher Secondary School Katni
  2008 - 2018
  High School Diploma 87.8 %
  Madhya Pradesh Board of Secondary Education, Bhopal
- Gyan Ganga Institute of Technology Sciences
  2020 - 2024
  Bachelor of Pharmacy - BPharm Pharmaceutical Sciences
Experience
- Shri Ram ComSoft Private limited - SRCOMSOFT
  Oct 2022 - Dec 2022
  Consumer Service Associate Trainee
  • Serve as the main point of contact for customers, handling their inquiries, requests, and complaints through various channels such as phone• Assist customers in troubleshooting and resolving product or service-related issues, including technical problems, discrepancies, and general inquiries etc• Escalate complex or unresolved issues to the appropriate departments and follow up to ensure timely resolution
- Shalby Academy
  Jun 2023 - Jun 2023
  Pharmacy Intern
  Certified in the management of In-Patient, Out-Patient and Operation Theatre Pharmacy
- Eduscient
  Aug 2023 - Sept 2023
  Medical Coding Intern
  Learned and applied medical coding techniques, specializing in ICD-11 and infectious diseases during a 2-month remote internship.
- Nestlé
  May 2024 - now
  Market Research Intern
Licenses & Certifications
- Registered Pharmacist
  Madhya Pradesh State Pharmacy Council
  Jul 2025
- McKinsey Forward Program
  McKinsey & Company
- COVID-19 Contact Tracing
  Coursera
  Sept 2021
  View certificate
- COVID-19 Training for Healthcare Workers
  Coursera
  Sept 2021
  View certificate