Experience

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  Magic design studio

  Aug 2017 - Aug 2019

  Interior architect

  Collaborating with clients to understand their design preferences and vision.Developing innovative design concepts and layouts tailored to client needs.Expertise in selecting color schemes, furniture, and accessories to enhance ambiance.Producing detailed drawings and specifications to guide project execution.Overseeing installation and construction teams to ensure precise implementation of designs.Ensuring compliance with building codes and regulations for safety and quality.Proactively managing project budgets to achieve cost-effective outcomes.Continuously researching new design trends and materials to integrate cutting-edge elements.Cultivating positive relationships with clients and stakeholders to foster long-term partnerships. Show less

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  Amazon

  Aug 2019 - Aug 2022

  Senior support analyst

  Delivering comprehensive support to KDP vendors, offering timely resolution to inquiries via phone and email.Proactively investigating and resolving payment discrepancies, ensuring vendor satisfaction and financial accuracy.Effectively managing system issues, enhancing operational efficiency and user experience.Collaborating with QA team to swiftly remove flagged content, maintaining platform integrity and compliance.Curating and updating a robust knowledge base of vendor-specific inquiries, streamlining support processes.Documenting procedural workflows in coordination with Customer Service Manager, ensuring clarity and consistency. Show less

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  Freshworks

  Aug 2022 - now

  Senior strategic account manager