Experience

• 

  Generasi baru indonesia (genbi)

  Feb 2017 - Aug 2019

  Scholarship awardee of generasi baru indonesia (genbi)

  GenBI is a community for BankIndonesia scholarship recipients.

• 

  Mcdonald's indonesia

  Feb 2017 - Jul 2017

  Karyawan

  •Prepare the customer’s meal •Consistently deliver the highest standards of quality, service and cleanliness in the restaurant•Provide friendly, fast and accurate service

• 

  Pekerja lepas

  Sept 2019 - Jan 2020

  Writer assistant

  My role is to help or be an assistant to a writer in finding data, and materials, and then summarize them into a complete article to be able to help the author complete her work. All journals, data, and materials are in English, so I am also a translator who has to make the writing into Indonesian. one of the Examples of requested data is "examples of the implementation of public policies in several Asian and European countries". sometimes I am asked to highlight an English journal with some rules according to the author's needs, sometimes I am also asked to make diagrams and other specific task. Show less

• 

  Pt asuransi bri life

  Jan 2020 - Jun 2020

  Unit manager

  Unit Manager (Marketing Leader)•Manage team of 12. Planned, organize, coordinate, controlled and assess all Financial Consultant schedule and activities under my resposibility.•Create sales and product presentation strategies.•Conduct field visits with the team for product socialization.•Check the administration file and do leader verification data.

• 

  Bni life

  Oct 2020 - Feb 2021

  Bancassurance specialist

  •Frontliner: to handle customer needs and solve their problems, both by phone and face-to-face.•Create strategy to Increase sales of insurance products and collaborate with Customer Service, Tellers, and PBA of Bank BNI to achieve targets.•Upselling insurance recommendations to customers at Bank BNI

• 

  Skill academy by ruangguru

  Mar 2021 - May 2021

  Scholarship grantee of beasiswa skill academy by ruangguru
• 

  Pt ekosistem digital nusantara

  Jul 2022 - Feb 2023

  Call center

  •Follow up on 400 to 2000 customers through messages or phone calls to customers who have not made a payment or are past their due date. Minimizing losses on overdue bills.•Create strategies in negotiations concerning customer needs and negotiate continuously to ensure that payments from consumers are paid on time and maintain trust and good relations with customers.•Plan and Implement Problem-Solving for obstacles that make customers delay their payments•Achieved daily and monthly targets and was trusted by the company as a Priority Agent for contributing the best performance and results. Show less

• 

  Terra (plant based food restaurant)

  Sept 2023 - Apr 2024

  Cashier & server

  •Handled transactions for over 30 customers per shift (Most of them are Foreigner from various country)•Rang up orders in the POS system•Processed and manage cash, card, transfer and Qris transactions with 100% accuracy resulting in accurate till balances at the end of each shift.•Assisted in maintaining a clean and organized dining area resulting increase customer satisfaction.•Up-sell products and introduce new ones.•Manage orders by whatsApp and the Online Application. •Handling complain and do server duty in necessary situation. Show less

• 

  Soirée - music bar & dining

  May 2024 - Mar 2025

  Team leader of guest relations officer (gro) & cashier

  •Train and mentoring Guest Relations Officers and Cashier team to maintain high service standards and proper billing procedures and customer interaction.•Monitor team performance and provide feedback or corrective actions when necessary.•Handle Third-Party Partnerships: Orders from delivery apps or another Third-Party Partnership.•Ensure proper handling of cash, credit cards, digital payments, and also reservations and walk-in seating arrangements to minimize wait times,•Maintain a detailed Guest Database, which includes information like name, contact details, visit frequency, special preferences, and membership status (repeater guests or members).•Promote various restaurant programs (e.g., discounts, special offers, events, new menu items) through broadcasts messages.•Monitor voucher, member card and special discounts to retain loyal customers.•Follow up with repeat customers (via the database) to invite them back with special offers.•Address guest inquiries, complaints, or special requests promptly and professionally.•Prepare and submit daily sales reports and cashier logs to management.•Create Monthly report and Inventory Show less

• 

  Loka gym and restaurant

  Mar 2025 - now

  Operations manager