Experience

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  Southport sharks

  Apr 2006 - Dec 2009

  Promotions, Marketing and Member Relations Coordinator for 45,000 member club – www.southportsharks.com.auResponsible for overseeing all internal and external club promotionsEvent coordination of internal and external member relations eventsProject managed major club fundraising event (Annual Sportsman’s Lunch) including management of all bookings, payments, RSVP’s and on the day contact for attendeesResponsible for overseeing and implementing loyalty program for key members/clientsKey contact person for members questions/complaintsResponsible for website and database development and maintenance Responsible for internal and external marketing communications including posters, flyers, signage and club themingCopywriting, coordination and copy approval of bi-monthly members magazinesWriter/editor staff newsletter and staff notification boards responsible for staff communication Responsible for business development by introducing and securing Club sponsorship Show less Event Coordinator and supervisor for functions of 20 – 1200 guestsExtensive staff management, rostering, training and policy and procedure writingSet up and pack down of up to 720 seat corporate dinners, weddings and partiesFloor supervisor during events including briefings, staff management, break supervision, health and safety, cash handling, customer service and ensuring the client has the best night possibleStrong audio visual knowledge including, sound, lights and data projectors Show less

  • Marketing Coordinator - Promotions and Member Relations

    Dec 2007 - Dec 2009

  • Functions Supervisor

    Apr 2006 - Dec 2007
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  London transport museum

  Feb 2010 - Jan 2014

  Event sales and coordination for a unique and challenging central London heritage venue – www.ltmuseum.co.uk/venuehire Proactively sold the London Transport Museum venues to a range of corporate and private customersCreated and maintained client information databaseResponded to day-to-day events enquiries from internal and external clients, delivering high quality customer service Managed all aspects of clients events from initial contact through to venue and supplier selection, invitations, RSVP management and event executionPerformed all administration duties including processing client contracts and invoices in a timely fashion, monitoring and updating personal and venue appointment calendars and acted as executive assistant to the Venue Sales and Marketing Manager Managed client and colleague expectations in a constantly changing venueResponsible for briefing managers and operational teams and working closely with all museum departments including curatorial, retail, operations, technicians, security, cleaners, porters and education Devised exhibition stand concepts, implemented ideas and eventually represented the museum at multiple networking exhibitions and events including Square Meal, Unique Venues of London and ConfexStrong understanding of venue policies, procedures, licensing, H&S, technical capabilities and capacities for a variety of event types Consistently exceeded challenging sales targets maintaining 125% annual income growth year on year and a personal enquiry conversion rate of 17% or better for duration of employmentIdentified new business opportunities in London, across the UK and InternationallyDevised, managed and implemented strategy for increased commercial filming opportunities as a key, transport themed, film location in London and proactively identified and approached new business opportunitiesAchieved filming income growth of 220% year on year during employment Show less Client Liaison and event manager for corporate and private events of up to 500 guests – www.ltmuseum.co.uk/venuehire Key contact person for clients on the day/night of their event/film shootMeet and greet and assist clients with any questions, deliveries, set up requirements and technical requirementsManagement of venue staff including customer service assistants, security officers, cleaners, porters and technical assistantsExtensive research and knowledge of evacuation procedures and venue health and safetyUp to date knowledge of premises license and venue restrictions with relation to service of alcohol, decibel limit restrictions and trading hoursStrong audio visual knowledge and assistance to technicians during quick set up’sManagement of external suppliers working in a heritage building – ensuring our policies and procedures are followed and the building and our guests are kept safe and happy at all timesManagement of challenging 30 minute turn around/set ups for events. London Transport Museum is open to the public until 6pm every evening and we have to be ready for guests to enter the building for their events by 6.30pm Show less

  • Venue Sales & Marketing Executive

    Feb 2010 - Jan 2014

  • Event Manager

    Feb 2010 - Jan 2014
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  Gold coast convention and exhibition centre

  Mar 2014 - Dec 2015

  Exhibitor services contact and satellite meeting planner for conventions and exhibitions – www.gccec.com.au Developed the Exhibitor Services budget and executed strategies to yield appropriate revenue for the CentreManaged enquiries including upselling, quoting, following up and converting Exhibitor Services stand requests and satellite meeting requestsAchieved and exceeded KPI's and revenue targets for Exhibitor ServicesResearched and reported new innovative products and services to increase additional revenueUpdated and maintained Exhibitor Services menus and order forms Developed strong working relationships with repeat clients such as satellite meeting clients, stand builders, contractors and suppliersDeveloped products and services to maintain a competitive offer for all exhibitorsDevelop positive working relationship between all Operations and Event employees and other departments within the company Show less Sales coordinating for enquiries and contracts for the Gold Coast largest venue – www.gccec.com.au Managed sales enquiries and incoming leads and passed on to corresponding sales managers in a timely fashion Coordinated and assisted with preparations of quotes, contracts, invoices and file turn overs Monitored and responded to incoming leads via the Gold Coast Business Events - Simple View portalFollowed up on signed contracts and initial deposit payments to secure events Database management, generating and monitoring monthly sales reports General assistance to my allocated sales managers with diary management, appointment setting and research EBMS CRM System key user Show less

  • Event Sales and Services Planner

    Oct 2014 - Dec 2015

  • Sales Coordinator

    Mar 2014 - Oct 2014
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  Dreamworld, whitewater world and skypoint

  Jan 2016 - Apr 2017

  Sales executive - events
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  Surfers paradise alliance

  Apr 2017 - Nov 2017

  Events executive
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  Marriott international

  Nov 2017 - Feb 2022

  Event sales manager
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  Racv

  Feb 2022 - now

  Event sales manager