Experience

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  Private saxophone tutor

  Sept 2001 - May 2004

  Private saxophone tutor

  I provided saxophone tuition to students of varying ages and grades, with the aim for students to achieve technical excellence and to enjoy playing the saxophone.

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  Bilborough college

  Sept 2001 - Aug 2002

  Music technician

  Responsibilities included assisting and advising students in the technical aspects of sound, lighting and recording, organizing various concerts and promoting music courses.

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  Pebble beach systems

  Jan 2004 - Oct 2011

  Build, install and commission projects at customer sites in the UK and abroad. The installation of each project involved configuring, managing and testing complex systems, and fault finding. Onsite work with third party hardware providers on live broadcast systems, which required excellent communication skills, careful planning and creating a good rapport with the customer. Other responsibilities included; providing telephone, email and VPN support services, mentoring new support staff and assisting junior members of the team, writing and managing technical user documentation, demonstrating products as trade shows; IBC, NAB, BCA. Show less

  • Head of Training & Documentation

    Jan 2011 - Oct 2011

  • Senior Customer Support Engineer

    Jan 2009 - Dec 2010

  • Customer Support Engineer

    Jan 2004 - Dec 2008
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  Pixel power

  Oct 2011 - Sept 2022

  Manage and create all support and training documentation for both technical and non-technical end users. Collaborate with stakeholders, creative designers and software engineers to help steer direction of products, software development and testing. Administer and develop documentation strategy. Design, create and maintain product knowledge base. Translate complex technical information to content that is easy to understand for the reader. Lead the creation and delivery of product training courses for all audiences. Proactive in generating documentation where information is limited. Work closely with support, sales and development departments to assist and produce required documentation. Show less

  • Product Manager

    Sept 2016 - Sept 2022

  • Documentation Manager

    Oct 2011 - Sept 2016
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  Vizrt

  Sept 2022 - now

  Senior product manager
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  Rise

  Jun 2024 - Nov 2024

  Rise mentee 2024

  Embarking on an invaluable 6-month mentoring initiative for women in business to gain insights, advice, and support in the media technology industry.