Experience

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  Allianz partners uk and ireland

  Jun 2004 - Aug 2009

  Responsible for training & developing a 20-strong multi-lingual international assistance team, on behalf of travel insurers.The training I designed and implemented for 70 employees is both process driven and also customer and client focused. With a diverse range of contracts, each with its own set of expectations, I adapted training and coaching to meet their individual needs.- Producing new starter induction and training (including a two-week full-time New Starter course, plus Repatriation Training)- Setting up and guiding 70 new employees from their first day at the company and ongoing throughout their career- Delivering training, coaching and workshops as required (inc. Soft Skills, Policy Wording training & Brand Awareness)- Writing monthly development assessments and producing feedback in line with the Performance Management Framework- Keeping thorough training records and submitting monthly reports- Consulting for medical case referrals regarding cover decisions- Responsible for department intranet publishing and maintenance- Creating and implementing all new procedures and writing/managing corresponding documentation- Carrying out day-to-day technical assistance, including IT and systems troubleshooting- Leading client meetings & liaising with agents and providers Show less

  • Trainer

    Oct 2005 - Aug 2009

  • Senior Co-ordinator

    Jun 2005 - Dec 2005

  • Co-ordinator

    Jun 2004 - Jun 2005
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  Synergy personnel solutions

  Feb 2010 - Jan 2014

  Co-ordinating and managing the delivery of private and government-funded workplace & classroom-based training, including Unemployed provision, mandatory online courses and Apprenticeships.• Responsible for the enrolment and 84% achievement rate of 180 learners on introductory Awards in Health & Social Care & Retail Skills• Managing the enrolment, learner tracking and achievement of 250 Diploma and Intermediate/Advanced Apprenticeship learners.• Retention and renewal of training contracts in various subjects with Huntingdonshire Regional College, Carshalton and Kingston Colleges.Key responsibilities:-- Course Management- Sales and Marketing (attracting learners to our courses)- Contract Management (with 3 higher education colleges)- Staff Management (with direct reports)- Quality Assurance (including preparing for and hosting City & Guilds and college audits) Show less Reporting to the Training Manager and assisting him with his duties, as well as the following:-- Awarding body registrations- Learner paperwork- Functional Skills Mathematics and English examination co-ordination- Portfolio and learning materials- Work experience placements- Placing and monitoring adverts- Training sales- Customer service- Liaising with College contract holders (Huntingdon Regional College, Carshalton College, Kingston College)- Attending partner meetings- Staff recruitment- Tutor and Assessor Management- Training timetables- Compliance and audit preparationSupporting international students who come to the UK to study National Vocational Qualifications and dealing with their Tier 4 visa applications. Keeping abreast of Home Office guidelines. Show less

  • Training Manager

    Feb 2012 - Jan 2014

  • Deputy Training Manager

    Feb 2010 - Feb 2012
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  Niit limited

  Mar 2021 - now

  Product Manager for Rolls-Royce (since 2023)Overseeing the life-cycle of a portfolio of Leadership & complex/high-touch programmes. Engagement between Rolls-Royce, NIIT and the suppliers.Previously Senior Onsite Specialist based at Shell. - Responsible for ensuring that Shell learning and development runs efficiently for a portfolio of custom and expert courses. This role was divided into two main responsibilities: the first was arranging logistics for face-to-face learning events for internal personnel at venues across London, including liaising with the offshore team & supervising new team members.The logistics required included:- Sourcing & booking venues- Ensuring the rooms, layout and equipment were suitable, materials & appropriate catering is provided and the learner & facilitators' needs, as well as HSSE requirements were met. - Arranging social dinners or networking events, for which I researched appropriate high quality venues which provide value for money. - Offering advice and guidance to all stakeholders. A high degree of local and logistical knowledge, accuracy and professionalism was required to meet the client's expectations.- Financial reporting- CRM Management- Quality & continuous improvementThe second aspect of my role was to guide learners across the Globe (including Strategic & Deal Leaders) through 360-degree assessments based on an agreed structure, activities & timelines with my customer. The assessments included feedback on the participant from their line managers, peers, customers & direct reports. I gathered in & reviewed pre-work, set up virtual interviews with internal/external assessors, liaised with an external consultancy, requested online feedback including Hogan Personality Questionnaires & reported the findings, then set up final result sign-off & virtual feedback meetings. I tracked participant progress, then prepared & sent out surveys to evaluate the participant experience. Show less

  • Senior Learning Event Manager

    Nov 2014 - now

  • Executive Virtual Producer

    Mar 2021 - Dec 2021
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  Biogen

  Nov 2021 - Mar 2023

  Program manager