Experience

• 

  Pt. pandu selamat utama

  Sept 2011 - Apr 2015

  It officer
• 

  Pt. atlas copco indonesia

  May 2015 - Nov 2017

  It customer services engineer

  - Administrate and solve incidents/problems assigned to the IT service desk- Support internal customers and provide solutions within various IT services, the areas are Lotus Notes, ERP systems, PC, LAN, WAN and internet- Responsible for the installation of hardware and software including configuration and software upgrade- Ensuring the IT systems, software license and infrastructure is in line with Group standards and comply to the security policy- Documentation of IT systems related area, process and procedure- Contribute and maintain continuous improvement as implementing standards with the overall target to increase efficiency Show less

• 

  Pt. epiroc southern asia

  Nov 2017 - now

  It customer service engineer

  - Administrate and solve incidents/problems assigned to the IT service desk- Manage IT ticketing, asset, hardware & software request through Service Now system- Collaborate with local departments, Service Desk agent (L1 & L2), and IT Regional South East Asia, to ensure performance target achieved- Support internal customers and provide solutions within various IT services, the areas are ERP systems, PC, LAN, WAN and internet- Responsible for the installation of hardware and software including configuration and software upgrade- Ensuring the IT systems, software license and infrastructure is in line with group standards and comply to the security policy- Documentation of IT systems related area, process and procedure- Contribute and maintain continuous improvement as implementing standards with the overall target to increase efficiency Show less